Dear Valued Customer, The recent acts of terrorism in the United States have shocked and saddened all of us at Providian, parent company of GetSmart. Our thoughts and sympathies are with the victims of this tragedy and their loved ones. Our admiration goes to the brave individuals who have been working to assist them, sometimes at great personal risk. Providian has announced a $100,000 contribution to the September 11th Fund, which the United Way and the New York Community Trust have established to mobilize resources in New York and Washington, DC to respond to the urgent needs of victims and their families. Many Providian employees are choosing to make additional contributions of their personal time and financial resources, which the company will magnify through its matching gifts program. Nothing can replace what America lost in this calamity, but we are proud to be part of a business community that is pulling together to do what it can in this difficult time. We want to assure our customers that Providian's business operations are functioning properly. Your account information is safe and secure. Should you need assistance at this time, please contact us by whatever means you prefer, including: PHONE Call the Customer Service number found on the back of your card, or on your monthly statement, 24 hours a day, 7 days a week for account information or to make a payment. MAIL The U.S. Postal Service has advised us that mail delays are likely for at least several days to come. We are working hard to minimize any inconvenience to our customers. Nevertheless, we strongly recommend that you mail your payment as early as possible to ensure we receive it on time. ONLINE Our Websites are fully functioning and available to meet your needs. To access your account information, make a payment, or contact Customer Service online, registered users can log in at http://cardaccess.getsmart.com. Sincerely, Shailesh Mehta Chief Executive Officer Providian Financial
