Outsource straight into the Twilight Zone! I had the most annoying conversation with a csr today. I called to straighten out our long distance service. They just couldn't process it right the first time. The person with whom I spoke did not have an accent. No, really. He just made English sound like a whole new language. I explained to him that I ordered service at the beginning of December, it has not kicked in yet and I would like to know why. He proceeded to ask for my checking account number. I asked him why does he want it. Apparently he deducted from what I said that I wanted to set up automatic withdrawal from my checking account to pay the long distance bill. So I explained my problem to him again. The results were not much better, he proceeded to tell me that I have to get a PHONE LINE first before I order long distance. DH saw me boiling, so he took the phone and explained the problem again. You should have seen the look on his face. Apparently, the csr told my DH, a born and raised American, that DH's english is bad and that the csr doesn't understand what we want. I caught the phone before it hit the wall It makes for a scary thought when you realize that these people handle our financial information. PawMix
I had a good experience with an HP CSR in Bangalore (better than any I can remember) and you know what? I still don't want them taking jobs from Americans, even moronic Americans!
Agreed. You won't get an argument out of me on that particular subject. But, you know, we have our jobs, we earn money, and the only real thinking comes when we get in touch with a csr who can't muster more English than "Hello, how may I help you?". I wasn't that aware of the mass outsourcing until I spoke to a member of DH's family, whose job was 'reduced' (what a cool name, geez) because the company sent their whole customer service business to India. Once you see a family go from 2 incomes to one in a period of 2 weeks, it starts irking you real bad. PawMix
