Where the hell is their customer service center located , sounds like the guy was in indochina, I cannot even understand a word he is saying... grrr whats next, the statement in heiroglyphics. all i wanted to do is change the address on a closed acct with a 500 dollar balance.
Yep, Emerge is in India (customer service 800 number anyway). I was on hold for an hour and a half to close my account last year! Then, when I asked to close the account, the rep said: "YOU KNOW YOU ARE ABLE RENT DEE CAR WIT THIS CARD, YOU WANT TO RENT DEE CAR, NO?". LOL...
i can tell you im not joking,, i didnt understand a word the rep said, got dosconnected twice while i was on hold, and waited 35 mins when i didnt get disconnected before i got a live non english speaking person...
It is true, does not matter when you call. Another way to maximize profits I suppose. Customers of Emergecard should have some reasonable expectation of customer service, and this isn't it.
Re: Re: Emerge... need i say more. When the powers that be at Emerge Card looked into the "Service" aspect of customer service, the method with which a bull services a cow is what came to mind.
I have the crappy eMerge card too. Their collections department still reaches someone in the States. They were able to answer any questions that I had about my account. Try searching this board. I found their phone number in a prior post.
Pay them off or BT as fast as you can. I was a Providian customer and they sold my account to Emerge last year but not before they jacked my rate to a whopping 23.9% and closed it. Mind you this was a perfect account, but was a toy card so after I saw this I promptly paid in full. Mental note: Never do business with Providian or Emerge again.
