Hey everyone, long time no speak. I have a question that I never thought I would have to ask, but it seems that my almost daily credit report pulls from credit watch have finally made my file "too large" as Equifax puts it. The system can't handle a report that is more than a certain size, so now I can't access my report online anymore. The guy I spoke to told me it is a system limitation and there is nothing they can do about it. I asked them why they don't just delete the soft inquiries from Credit Watch to make the report shorter and he tells me it is a federal law they have to stay on there 24 months, blah blah. What a crock. I bought their product and they can't support it? I know I got the dog and pony show from Equifax on this. Those of you have had this happen before, what is the best way to get it fixed?
The same thing happened to me. I contacted Robin Holland at Equifax (do a search on her name and you should be able to find her number) and she put me in touch with another person in her department who was able to delete all of the "soft" inquiries on my credit report. After the softs are deleted, you should have no problem accessing your file. Let me know if you cannot find her number, and I will if I can dig it up. KF
Re: Equifax -Report too big? Bkev | 976 posts since Aug 2001 216.175.117.166 | 11.22.2001 @ 18:01 quote: -------------------------------------------------------------------------------- Originally posted by phylisrn I have been trying to get a copy of my credit report and score from Equifax online. The system won't generate one for me. When I call equifax they say that my report is too large and can't be generated. I was told to ask my lender for my score. I have tried qspace and privista too. They won't give me the report either. So i guess I will never know what my FICO score is. The supervisor offered to send me a complimentary copy of my report but that was all she could do. Has this ever happened to anyone? Phyl -------------------------------------------------------------------------------- I wish I didn't know the answer to this, but I do because it happened to me. Equifax split your file. You actually have two credit reports now is the reason you can not get it online. I jumped through all of their hoops, talking with a rep, supervisior and manager on the 800# without any luck. Finally, I asked to speak with the VP. Tracy the manager of Team #2 told me that he did not accept telephone calls but I could write him. She claimed his name was Bob Cutrone and gave me an address, but it was more smoke and mirrors. Who you need to call is the Office of Consumer Affairs. Bob was the manager, but has been overseas for more than six months! You would think the CS Manager would know who her boss was. Anyway, the new VP is Robin Holland who's office can be reached at 770-375-3114 or you can snail mail them at PO Box 105139, Atlanta GA 30348. Anyone who works in that office seems to know their stuff and can help you. What you need them to do is merge your two files back to one. They'll do it ON THE PHONE and send you out a new copy via mail that day. Good luck!
