I've been venting about how long it takes EXP to post my updated lower balances. Generally, the CR gets updated about two weeks after my statement for any CC or loan. When I paid the balance down from $5.7k to 2.9k, they didn't report it at all during the month of October. It should have posted by about the 20th of the month. I called to dispute the balance and the CSR told me they won't dispute balances for 90 days. Annoying, but alright, those are their rules. Not sure how that fits into "accurate" but we'll let it slide. Now, it's past the date when my even lower balance ($1.8k) should show up. It doesn't, so I'm thinking come the 90 day mark, I'll call them for the dispute. Well, yesterday (Nov 26), the balance was updated to 2.9k and the date reported was October (no date, just the month) Well, that's just wrong. Additionally, I got a report from them dated Nov 18 and THAT has the updated balance. I also have a MyFico report that does not reflect that balance (it shows 5.7k, last date reported is Sept) on the same date - Nov 18. So there are two possible violations here - I think. The first is that they are reporting they were updated in October when THEY NEVER SHOWED THAT BALANCE ANYTIME IN OCTOBER. Even if it was Oct 31, they did not acknwoledge this amount until Nov 18 in my written report. Secondly, the online report did not reflect what the written report did until over a week later. So even if they have an excuse for sitting on the data for a month and then "suddenly" updating, what is their excuse for reporting one balance on my written and not releasing that info to PG and more importantly, myFICO, where my score is VERY OBVIOUSLY higher with the updated info.
Dan, don't be too quick to blame Exp for PG's failure to show something. PG has been shown over and over again to not be completely accurate. It could be PG's failure. For example, I have a cc account that has been closed for over a year and shows as such on all 3 bureaus. But PG continues to show it open on Equifax. Also, every closed account I have on TU shows as paid as agreed, but on PG they show as unrated. It very well may be Experian, but just don't jump the gun. I've also notice that on all 3 reports my Amex accts seem to have the previous months balance when they update the current month.
I am aware of PG's shortcomings. In this case, I have a report from MyFICO.com that mirror's PG's balance on the 18th. AND I have a written report from EXP on the 18th showing the updated balance. Let me try to timeline the evidence... 1)Oct 27 - MyFICO shows 5.7k - reported 9/03 [score 693] 2)Oct 27 - PG shows 5.7k reported 9/03 3)Nov 18 - MyFICO shows 5.7k - reported 9/03 [score 695] 4)Nov 18 - PG shows 5.7k reported 9/03 5)Nov 18 - EXP written report shows 2.9k as of 10/03 6)Nov 22 - EXP written report shows 2.9k as of 10/03 7)Nov 25 - PG shows 5.7k reported 9/03 8)Nov 26 - PG shows 2.9k reported 10/03 9)Nov 26 - MyFICO shows 2.9k reported 10/03 [score 712] If you look these over, you'll see there's two major problems. The first is that EXP had the updated, lower 2.9k balance as of Nov 18 but did not give that information out to MyFICO or PG. We can discount PG's accuracy, but when we're being charged $13 for our "real" FICO score, that's a problem. The second obvious fact is that EXP, in their terms, says the balance was reported in October but never updated their reporting. We are three weeks into November when the balance for October is updated. So, what can I do with these data points? Besides listing them here, of course. .
