1 877-454-1010 is the Fax for dispute resolutions, to be used if you need it investigations resolved in a hurry and you are faxing them the documentation that will clear it all up, and make things like they should be. You should add a cover telling them that you are in the process of qualifying for a mortgage or whatever, and note what attachments you are including. I was told by a rep that they do work on things in an expedited fashion if need be.