I am evaluating the free trial Credit Manager service. The problem is that I can no longer access my online credit report. I login and it gives me this message: "Either there was no activity for an extended period of time or you do not have an active session and the page has expired. Please return to the Consumer Center Welcome Page to initiate a new session." The whole process is under a minute, so I don't understand this. Anyone else have this problem?
Mike, I have/had the same problem over and over. I emailed their support, with a lot of info. They responded with: Thank you for contacting CreditExpert Customer Service: We're sorry to hear that you are having difficulties viewing your report. This could be contributed to the internet browser you are using. Our site is best viewed in Internet Explorer 4, Internet Explorer 5, Internet Explorer 5.5, Netscape 4 and Netscape 4.73. If you are using AOL 4.0 or 5.0, please minimize your AOL browser and open the Internet Explorer browser that came with AOL. To get the latest IE browser go to http://www.microsoft.com/windows/ie If you have tried the above, and still are unable to access your credit report, please contact us at 1-800-787-6864. A customer service representative will then take the proper information to correct any problems within the system. Your CreditExpert Team https://www.creditexpert.com/ I was using the IE6 Beta, I uninstalled and went back to IE5.5 and still had the problem. Recently I've gotten through, so I have no idea what is really causing it. It seems to be pretty sporadic for me.
To get it to work with the IE6 beta I had to add experian.com (http and https) to my trusted sites under the security options.
Check your cookies settings. I have W2K on my machine at home. If I log on to the computer with my wife's username, I get the same thing. If I logon with my username, it works. I was logged on to my PC as myself (not my wife) when I registered with CreditExpert. Tom
Thanks! I set my security to low and added Experian and creditexpert to my trusted sites list in IE 6 Beta. You would think that Experian would know this. Thanks again!
