I called the 800 number on my card to find out my current balance, which is a small credit balance, and It also states that I have ZERO available credit... so I ask the rep... they dont know why... asked for a sup, got disconnected, called back.. took forever with this person, finally got a sup, who got me to someone else, and they state my account is closed, I ask why the HELL is it closed??? well, you closed it... I sure did not!! well ok, 7-10 days it will be back... 7-10 days???? people walk into a store and get instant credit, do you understand that?? well yes... ok, then do it now!! I cant.. well put someone on the line that can!!!... they arent here... Ok, have them call me ASAP..GOODBYE!! I already sent a PFB, Im so pissed. arrgh.
That sounds a little strange. I closed a CapOne account, and it took 60 days from the date I paid off the balance. Something screwy here.
no doubt. Mine took forever to close. The accounts don't close by your request until the statement rolls. I asked and begged them to close it faster and they wouldn't.
This happen to me 3 times last year,every time I ask for credit limit they close my account,but I call they open it again. They told me it was there new computer softwere. I think it was human error.
I still have not heard back on the PFB, last time Mr. Cooke called me right away, and that was jsut for unsecure and Increase, this time I am really mad. Also my account still shows 0 available credit. This is very frustrating, I have worked hard to have this account for over 2 years with perfect history, fight for increases and now they state I closed it, and they take 10 days to reopen? bah! Cap1 was great until this. Currently I am having trouble with DMB, their errors, also Farmers really screwed up my policy when I asked for a lower rate and got it.... SO frustrating to deal with these companies. Oh, you think I should fire off another PFB? I know its just been 3 days, but hell, I think I should have been called Monday morning, at least by someone.
Sent another PFB, and I just got an email from Cap1 stating that they received my email, which I did not get the first time. So maybe they never received it? Well anyways, I just want this resolved.
They probably got the first one as well. You don't always get the confirmation. I know I didn't, and he still called.
I PFB Cap One and did not get a call back or an e-mail either. But somebody increased my credit line and lowered my a.p.r. and eliminated my annual fee. I found this out by checking my account online and then I called customer service. This happened at the beginning of the month. I think the executive office at Cap One is just extremely busy.
-they are very busy! I spoke wth Mr Cook earlier this week he is even working on issues during the weekend. Just hang loose they will get to you.
They must be upsetting a lot of people. This is substandard service if no one can respond to me within a week. I have talked to many departments. Even when the card works again, Sock Drawer!
I went thru PFB @ 9:00am Mr Cook called @ 12:30pm I did not get everything I had originally applied for but, I am going to remain a customer for now.
Voicemail. Ok, called their customer service on my commute to work. I asked when my card would be active again. The lady said, 'you will have to reapply, thsi card has been restricted.' What? That is not what I have been told. 'Ok hold on' A supervisor named Amy came on and was like, its going to take 7-10 days, what is your problem? Excuse me? Why does it take that long? 'Thats just how long it takes!' She was yelling at me. So I asked for the 800 number to the executive offices. 'there is no 800 number' But I have called it before and Mr Eugene Cooke was great. ' THERE IS NO 800 number' 'do you want the PO Box?' No. What is your ID? GOODBYE!!! She was yelling at me like I was a 5 year old. Sheesh.
dang.... that's cold. Okay, I normally don't post this number, but she made me angry on your behalf. Call Mr. Cooke - be polite but firm that you are displeased. Tell him about your conversation with that lady (be the innocent victim). He should help you or at least let you know what's going on. Ask for some improvements to your account for your trouble. $1000 and an interest deduction to 8.9%. 1-800-955-1455
Thank you Marci. I will hold on to this number. I don't understand why I am having this trouble. I will call him soon. Currently I am at my desk and do not want people to hear my issues
