no, it means if the bill is $400, if they don't resolve the dispute within 60 days, they can only hold you responsible for $50. humblemarc
i'm sorry. i have to disagee with you. Whenever you sign a CC agreement, it states that anything you dispute under $50 can not be refunded ,if disputed, especially, across state lines. This is a paraphrase of the FCBA. humblemarc
Well, I know that. but look at the wording of the act..... it doesn't make sense. it looks like they only have to forfeit $50 *sigh* maybe I should split that $400 into 8 letters?
Oh hey, anyone want to help with the wording of the letter? It's to voicestream I have the $39.99 plan with 600 minutes and no roaming or long distance charges. I've never used more than 200 minutes in a month but every month my bill is like $450 I just called and got the address of the billing dispute dept and the director's name I'll prolly write the letter tomorrow night if I get home from work at a reasonable hour..... work sux, it keeps me away from CN!
PAE, That section you quoted above, you have to go back and read the subsections referred to, paragraph (2) of subsection (a) of this section -- it is specific to the amount of finance charges that have to be forfeited, not the amount of the disputed debt. Sassy
Butch - Since June/July. I've called every month, I'm tired of calling. Sassy - I kinda figured that, but it still doesn't read right..... I'm not disagreeing that the limit is $50, it just reads like it is under not over (or vice versa). Thanks for the replies fellow CNers any takers on the letter writing? I could use a few ideas. I'm too mad to write coherently!
LOL PAE, It does but it doesn't have anything to do with the disputed bill, just what they have to forfeit in finance charges, up to, for not following the process -- that's the built in penalty and their incentive for getting it right, even if they investigate and find out they are right, they still don't get the finance charges if they don't follow the process, miss a timeframe. It's funky wording though and a well placed comma. Sassy
Close Sassy but still a little off target. What it means is they cannot collect the first 50 dollars of the disputed amount if they don't follow the procedures, even if they are correct.
==================== No if they are wrong they loose 400. If they are right but didn't follow procurers they loose 50 and you pay 350 If they are right and followed procedures they loose 0 and you pay 400
============ NO Again In this case they can only hold him responsible for $0.oo. You have this confused with another 50 dollar situation.
Your're basically in the right church but in the wrong pew. What you are referring to is only applicable to reporting a lost or stolen card,or the purchase of unsatisfactory merchandise.
It does but it doesn't have anything to do with the disputed bill, just what they have to forfeit in finance charges, up to, for not following the process -- that's the built in penalty and their incentive for getting it right, even if they investigate and find out they are right, they still don't get the finance charges if they don't follow the process, miss a timeframe. It's funky wording though and a well placed comma. Sassy Close Sassy but still a little off target. What it means is they cannot collect the first 50 dollars of the disputed amount if they don't follow the procedures, even if they are correct. No if they are wrong they loose 400. If they are right but didn't follow procurers they loose 50 and you pay 350 If they are right and followed procedures they loose 0 and you pay 400 LB, I had it in my head that the finance charges were separate from the amount due, instead of them being included in the total amout (using your example: $400.00 and $50.00 finance charges = $450.00). With your example, $400.00 and $50.00 of the $400.00 being finance charges. If the procedures aren't followed the finance charges are forfeited, up to $50.00. So, because they didn't follow the procedures, you now don't have to pay the finance charges that were included in the total amount due -- they eat it as a penalty and reduce your total amount due. Thank you for your clarity. Sassy
