Trying to find out what the best way to tackle this issue. FEB mortgage was paid via online bill payer ( FEB 21) through my CU acct. The amt paid was not the correct amount. In this case, it was short ( yes, an " honest " error if there is such a thing ). I had no intentions of doing this, but it happened. Yes, I do realize it was sent in late or after the 15th of the month. But it was not over 30 days. The week of MAR 6th , I went back in to my CU acct online and noticed the amt error. The pmt was sent electrnically...I noticed the error because I was ready to make the MAR pmt and I just wanted to get the exact pmt amount again. Normal protocal here. At the time I did not have a mort coupon or statement handy. The next day I went down to the local branch ( on my lunch break). I paid my MAR pmt (inc some late fees), and I wrote a 2nd check out for the incorrect amt or difference from FEB Pmt. I explained what had happened, the bank rep, stated, " no sir I do not show any lates or anything from last month. i was even told what I had done happens and that she could exactly what i did. I even showed her a copy of my online acct or what amt was deducted... Very clear and precise. I found this hard to believe that I or it showed no lates She turned the computer monitor and showed me. Nothing at all on there. Once again, i noticed the error at this point and I attempted to fix it. On Friday,MAR 10th , I rec a letter from the bank or Mort company. Stating, your acct is serious deliq, please call to resolve. The letter was dated MAR 7th. I never rec any info from this bank to my home address, however this was sent to my home address???. Everything on the acct is sent to a PO Box. I check everyday. We rarely, get or rec any mail to our home address. The Mort statement even goes and has the PO Box info on it. LUCKILY, we caught the letter. I never get anything else from this bank other than solicitations. We just shred or don't even open anything from this bank I NEVER rec anything else regarding this issue,nothing sent to my PO Box as well On MAR 13th, my RE broker ran my credit. And yes, the above mentioned lender reported us ( my wife as well ) 30 days late. OMG-yes, the 1st thing to usually do is call..BUT.... We both have NO prev lates or any type of derog on our reports. Our FICO's prior to this, were all above 700..Our scores dropped SEVERLY. AS you would know or think We are currently in the process of purchasing a house, had to put a DEP down as well. So, this is a huge issue right now. We are about to loose our DEP I am not sure how to tackle this to somehow get this removed 1) Go to bank to talk and show all paperwork. 2) call the 800 #, this never works for most things 3) send something to highest person, cert ret rec 4) ? I DO NOT have a problem calling, BUT I want to make the 1ST correct step prior to doing this if one of the other methods you recommend to do. Had I called on the FRI MAR 10th, date of the letter or when I rec it. It was already too late.. i would have " probably " got the pay and we can fix it run around that i hear of all the time. Damage was done by this time I made a "transpossed # error " when i made the pmt. I had no intentions of doing this Thanks I hope this makes sense
Assuming all payments are applied first to late or other fees, and applying your payments to the oldest amounts due, based on your sequence and timing of payments, were your payments actually late by 30 days? Or did they catch the error and notify you soon enough that when you paid it brought the partially overdue amount current before perhaps being a few days late on the next one? (Not just late being passed the late charge date.) Lay the payments out in time, and see if at any time you are actually 30 days late.
Thanks ontrack.. Yes, I will a take look. Still, if all else is not true or does not fall within the "30 days " I want to to try or start a plan of action. Worse case scenario, if all else fails, what should I do? I don't want to delay th issue. I do have a great paper trail. Just wnat to pursue my issue in the right right way Once again, I am ready to open the flood gates.. What do you or guys recommend? Cheers
Just an update I just did option # 3 above. It included a 16 page, double-spaced letter and about 12 copies of other info on this acct. CLEARLY documented and all of the events that led up to this issue. I did send it Cert Mail Ret Rec to the Corp HQ's. The original went to the CEO and another copy to the VP of this bank. ( I made several copies for me as well ). It took me awhile to gather all of the paperwork regarding this issue. I do document, make copies, and notate all pertinent info on my Financial obligations. This includes EXACT conversations with all CSR's, and in this case, Tellers or bank reps. And yes, I did get the run around when I went in to a branch locations. No help at all. Amazing, but not really shocking... NOW, I just hope this will all work out
