Ed Forbes tel 215-444-6737 The head of the entire Fleet Cedit Card Unit is: Howard Knauer tel 215-444-3546 fax 215-444-6864 In contrast to his idiot subordinates, Howard seems to be a reasonable guy. the CEO of Fleet Bank is: Terrance Murray fax 617-434-3600 tel unknown These phone numbers and fax numbers are a closely guarded secret. They allow you to contact decision makers and high level bosses of the bureaucrats at Fleet you'd otherwise deal with. Please use them only for specific purposes, and not general bitching, or the amount of complaints will dilute the specific problem complaints. If you want to harass Fleet with general complaints, call their head lawyer: Peter Marsh tel 518-447-3401 He gets really frustrated by consumer complaints. You can also call Richard Genneti in Fleet Collections- he is a middle manager (reports to Ed Forbes, who reports to Howard Knauer) his phone # is 215-444-7670 He is fun to complain to if your account is in collections.