This is a quetion that should also serve as a warning. Just over a month ago, I pulled a credit report through Truelink, Inc's. freecreditreport.com. I've forgotten why, but there was something I was wanting to compare. I knew they had a 30 day free trial so there shouldn't have been a problem. The next day I called to cancel. I called the customer service number (888) 749-0731 in the confirmation email and it kept going to a voicemail that indicated customer service hours were M-F 9-9 and noted some "best times to call" and then disconnected. I've probably called 50 times since, at all hours and the result is always the same. About a week into this, I emailed my request for cancellation. Exactly 30 days to the day, I emailed again advising them that if they charged my CC I would initiate a chargeback. They did. Do I owe them any further contact before initiating the chargeback? They had no physical address contact info on their regular website, but a google search turned up another site indicating they've been bought out by Lehman Bros. and there was a New York City corporate address in there and a technology and operations address in San Luis Obispo, CA. Interestingly, that site has a different customer service number (800) 493-2392 that goes to the very same recording I've gotten all month. Have I done enough to be justified in initiating the chargeback? Thanks much! DemPooches
YES - You have done all you can. That's all your bank should ask you to do. Their cancellation program is hidden on purpose. Make your bank charge it back. BTW - If you need a statement from a former freecreditreport.com participant who's been thru the same crap, let me know.
I made a post on this before. I spent almost 2 hours on hold one day to cancel. When I FINALLY got through to a CSR, I said Im cancelling. They asked why. lol.
Same problem for me!!. E-mail to the person below. He (Or she) will cancel your account. Also ask for a refund is you already were charged. Geo Matthew Mohel: mmohel@TRUELINK.com Customer Service Supervisor TrueCredit Phone: (800)493-2392 Email at: support@truecredit.com Hours: 6AM to 6PM Pacific Standard Time Or "Laura Bontempo" lbontemp@TRUELINK.com
