Gilliner, On the letterhead of the response I have from their compliance department, I have a fax number of (716) 404-2120. But that is a FAX# for the address that someone else gave you for NCO, not the BlueBell PA address I gave you which I still believe will get you a response. The address at the top of my letterhead is: NCO Financial Systems, Inc 150 Crosspoint Parkway Getzville, NY 14068 1-800-227-4000 1-716-404-2100 1-716-404-2120 FAX So you might wanna send a fax their way. -Peace, Dave