the CUSTOMER SERVICE REP. tells her it was a COMPUTER GLITCH AND THEY CAN'T TAKE IT OFF UNTIL THE NEXT STATEMENT GOES OUT. Don't you just love CROOKS COUNTRY BANK, and because of the GLITCH the COMPUTER RAISED HER RATE. So if it holds true to form for CCB this will take months to clear up, and between the FEE and the HIGHER RATE this will cost a pretty penny. I told her to cancel her CROOKS COUNTRY BANK CARD, AND TRANSFER IT TO HER PROVIDIAN GOLD CARD. Is this bank a joke or what? So she sends them the card cut up with a PROVIDIAN CHECK, THEY RECEIVE IT 3 DAYS LATER. Then they call her and tell her they have removed the GLITCH FEE and try to get her to keep her card and they apologize for the error. So she told them where to stick their card (you can imagine where) and then she told them that their SILVER PREFERRED CARD MEANT THAT THEY PREFER TO SCREW YOU ONCE YOU GET IT. Anyone else having problems with THE CROOKS COUNTRY BANK COMPUTER. It's amazing how fast they removed the fee once she closed her account, but before it was going to take awhile. The funny thing was she wasn't even close to being over limit, her balance was $300 on a limit of $1200, go figure. I feel better now that she got away from those CROOKS.