Ok I will try to make this long story short. In 2005 Sprint LTD put a charge off on my account for a phone I didn't open. I had to pay it ASAP in order to to buy a house- I then did their identity theft packet so they could research it. 2 yrs later- no reply- no refund-no removal of debt recovery solutions from my CR. I contacted Sprint who merged with Nextel to form Embarq communications--I emailed Embarq 3 times but they wont reply-Im calling them today-Any suggestions?