I want in writing the "STEPS" they took in handling my disputes. I want the "REASON CODE" used for the charge bank. and I want the "ARBITRATION" Case Number. I've faxed and Talked with Managers and Supervisors and they all PROMISED they will fax the info to me but "THEY DON"T". This is Illegal is it not? I want to write a LEGAL Letter and send it to the CORPORATE office.