I'll try and keep this as short as possible. Please let me know if you have any questions. An inquiry was made last year with a representative at a (what I now know only to be an 'authorized dealer for) T-Mobile kiosk in a mall as to how to lower my monthly bill. As a result, my monthly charges changed and I received a lower bill. Great news right? Well, in January of this year, I receive an e-mail from T-Mobile stating I owe upwards of $400 on my cell phone bill. I found that odd as I pay my cell phone bill on time every month so I decided to give them a call. When I do that, I discover that I am being billed for two lines that do not belong to me but have apparently have been paid with the same card, therefore clearing them from being fraud (per the Fraud department over at T-Mobile). I discover later that what the representative at the T-Mobile kiosk did apparently was open up a new account for me so that I could take advantage of the better rate and transferred my lines over to the new account. How he could have done this without my approval, I do not know. He never closed the 'old' (my original) account apparently and that's where the balance was coming from. Fast forward to now >>> I've been checking my reports pretty frequently and have been enjoying all of my paid items falling off. Just last night I was able to confirm the removal of a small, paid collection from a few years ago. I came to work this morning and decided to just confirm again that it was still off my Experian report and I find a *NEW* collection being listed, much to my anger and irritation. The Collection Agency: CONVERGENT OUTSOURCING Original Creditor: T-MOBILE USA. Amount: $1,464 Date opened: 6/2012 I immediately start my plan for requesting debt verification, checking to see if they are registered to collect in my state (I live in Florida, and yes, they are). Then it hits me: This collection was not showing up as of last night 7/24/12 and is now appearing on 7/25/12. The date opened states LAST MONTH. How is it that this debt is showing up on my credit report without me ever receiving any sort of notice?? Luckily, Experian (the only report showing it as of right now) provides an address verification number which matches a creditor to the address they have on file for you. I check the number versus what's listed in my personal information section and the address they have for me is in ALABAMA! That would explain why I never received notice. -___- My question is: where do I go from here? I'm at a complete loss. Are there some violations being committed here? Am I suing? Am I requesting verification? I need this gone ASAP. I was making such progress with old accounts and now have to face this new issue. Please help! Summary: Shady business at T-Mobile. Charging me a balance for an incorrect account. Sent to collections. CA has an address for me in Alabama furthering my suspision of shady business. What in the world do I do now?