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Discussion in 'Credit Talk' started by Concern, Jan 12, 2001.
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I've had my household card for a year. If you send in payment make sure you do it as soon as the bill arrives. I was going to cancel my account because once it took them two weeks to credit my account.
Then I found out they had online access for payment. So I've kept them. Once, they never credited a payment I had made online. I make multiple payments a month so I didn't incurr a fee. I called. They said it was a glitch they've taken care of. We'll see.
Finally, they don't have a toll free cs number. But I used their 800 number on their website when I called about the missing payment. Maybe you can reach cs through them that way.
Hmmmmm, after reading what I just wrote, maybe I should have just cancelled that card the other day. lol they did waive my annual fee.
Good tip re the 1-800 number from the website. I'll have to remember that, since they wil keep you on hold FOREVER on that 503 number.
It's odd that you wrote about the missing payment, because they never cashed a check of mine. The account got credited for the payment, but it never cleared my bank. Yay!
How did you waive the annual fee? I have argued with them for months on that or a credit line increase and gotten nowhere. I have a perfect history with them, too.
I asked to close my account. She asked me why. I said it was annual fee time and I don't want to pay it. She did something on the computer and said she'd waive the fee.
She did note that I had a $0 balance.
I know they turned me down.
It's almost renewal time for me as well. I think I'll be calling in to negotiate no annual fee, and perhaps even the APR, it's worth a shot.