If you're having trouble with an HHB dispute on a CR, here's some info. They actually have a department to deal with CR disputes. 503-686-2795 Unfortunately it was just a recording but the good news is..... there's a fax # !!! 503-686-2869 They want name, SS #, acct #, etc. etc..... Hope this will come in handy for someone. There's also a "complaint" customer service number: 800-753-6529 x2932 (from the BBB web page). The BBB page also has numbers and names for other HHB divisions, i.e. mortgage, retail cards, etc... Household BBB Page Check out the Original Business Start Date