I found this out embarrassingly when I was in line at Best Buy to make a purchase and my card got denied. When I called HouseHold Bank, they said that they didn't know why the payment was processed late, but they would not reopen my account. I asked how they justified one late payment in 6 years serving as criteria for closing an account, especially when normal creditors allow up to 30 days before a payment is classified as late. They said it is all computerized and they can't override it. My wife--a manager of a credit union loan dept--said that she now understands why she has seen a number of people who have great credit reports with the exception of one blemish: HouseHold Bank late payment(s). I recommend folk contact investigative television programs (e.g. 20/20), as well as local media. I am still analyzing a strategy that will have the government focus on HouseHold's questionable practices.