I sent a PFB letter to cap one on the Oct. 2nd, they sent me a we got your letter email - Dear Moya, Thank you for your e-mail. We are dedicated to providing fast and accurate responses to all incoming e-mails and make every effort to provide an answer to all e-mail correspondence within 1 business day. However, depending on the complexity of your specific inquiry, our reply may take some additional time for research and resolution. We appreciate your patience as we work to resolve your concerns. Regards, Capital One How long should I give them? Has anyone ever had to wait? and how long? I asked them to lower my APR, waive my annual fee, and INCREASE MY CREDIT LIMIT....
I left a note a few months ago, got no reply at all. About a month later, got a CL increase. Not even sure if they're related.
When I PFB'd Capital One it took just over a month before I got a phone call. They came thru with my request to combine 3 accounts that customer service would not do.
I waited about 3 weeks and Mr.Cooke doubled my limit. The APR was already 8.9 so he could not lower that
I waited about a month before Mr Cooke called me. Even though I put my home number in my PFB letter, he called me at work and left a message.
