Dear Sirs: I am writing to thank you for bouncing the check with which I endeavored to pay my plumber last month. By my calculations some three nanoseconds must have elapsed between his presenting the check, and the arrival in my account of the funds needed to honor it. I refer, of course, to the automatic monthly deposit of my entire salary, an arrangement which, I admit, has only been in place for eight years. You are to be commended for seizing that brief window of opportunity and also for debiting my account with $50 by way of penalty for the inconvenience I caused to your bank. My thankfulness springs from the manner in which this incident has caused me to rethink my errant financial ways. You have set me on the path of fiscal righteousness. No more will our relationship be blighted by these unpleasant incidents, for I am restructuring my affairs in 2001 taking as my model the procedures, attitudes and conduct of your very bank. I can think of no greater compliment, and I know you will be excited and proud to hear it. To this end, please be advised about the following changes. I have noticed that whereas I personally attend to your telephone calls and letters, when I try to contact you I am confronted by the impersonal, ever-changing, prerecorded, faceless entity which your bank has become. From now on I, like you, choose only to deal with a flesh and blood person. My mortgage and loan repayments will, therefore and hereafter, no longer be automatic, but will arrive at your bank, by check, addressed personally and confidentially to an employee of your branch, whom you must nominate. You will be aware that it is an offense under the Postal Act for any other person to open such an envelope. Please find attached an Application for Authorized Contact Status which I require your chosen employee to complete. I am sorry it runs to eight pages, but in order that I know as much about him or her as your bank knows about me, there is no alternative. Please note that all copies of his or her medical history must be countersigned by a Justice of the Peace, and that the mandatory details of his/her financial situation (income, debts, assets and liabilities) must be accompanied by documented proof. In due course I will issue your employee with a PIN number which he/she must quote in all dealings with me. I regret that it cannot be shorter than 28 digits but, again, I have modeled it on the number of button presses required to access my account balance on your phone bank service. As they say, imitation is the sincerest form of flattery. Let me level the playing field even further by introducing you to my new telephone system, which you will notice, is very much like yours. My Authorized Contact at your bank, the only person with whom I will have any dealings, may call me at any time and will be answered by an automated voice. Press buttons as follows: 1) To make an appointment to see me 2) To query a missing payment 3) To transfer the call to my living room in case I am there 4) To transfer the call to my bedroom in case I am sleeping 5) To transfer the call to my toilet in case I am attending to nature 6) To transfer the call to my mobile phone in case I am not at home 7) To leave a message on my computer [to leave a message a password to access my computer is required: the password will be communicated at a later date to the Authorized Contact 8) To return to the main menu and listen carefully to options 1 through 7 9) To make a general complaint or inquiry. The Authorized Contact will then be put on hold, pending the attention of my automated answering service. While this may on occasion involve a lengthy wait, uplifting music will play for the duration. This month I've chosen a refrain from "The Best of Woody Guthrie": "Oh, the banks are made of marble, With a guard at every door, And the vaults are filled with silver, That the miners sweated for." After twenty minutes of that, our mutual Contact will probably know it by heart. On a more serious note, we come to the matter of cost. As your bank has often pointed out, the ongoing drive for greater efficiency comes at a cost, a cost which you have always been quick to pass on to me. Let me repay your kindness by passing some costs back. First, there is the matter of advertising material you send me. This I will read for a fee of $20 per page. Inquiries from your Authorized Contact will be billed at $5 per minute of my time spent in response. Any debits to my account, as, for example, in the matter of the penalty for the dishonored check, will be passed back to you. My new phone service runs at 75 cents a minute (even Woody Guthrie doesn't come for free), so you would be well advised to keep your inquiries brief and to the point. Regrettably, but again following your example, I must also levy an establishment fee of 2% of my balance or $50 (whichever is more) to cover the setting up of this new arrangement. May I wish you a happy, if ever-so-slightly less prosperous, New Year? Your humble client
I am lucky to have a really good bank to deal with, but I am sure that this has hit the nail on the head for many tml
Thanks, Bill. ROFLMAO! Sounds like one of my credit unions. Which by the way I wrote a letter last night via e-mail to the CEO. One of my complaints was never getting a live human on the phone and then my messages never getting returned. Taking at least a couple of weeks to get answers to my requests and questions. You know what, so far I have had one call returned today at home (on MY VOICE MAIL) regarding the debit cards I seemed to be running into a brick wall on getting because of my two month old account and BK from last year. All of a sudden, my cards are being ordered today! Then a couple of hours ago the Chief Loan Officer called me at work. This is no doubt because of my miserable experience at getting my auto refinanced. This one originally took numerous phone calls that were unreturned and several weeks to get a status on the loan. I received two different answers on this one. One being that they wanted my secured loan paid first and the other coming from the loan processor stated they needed payment history. Couldn't talk at work on the phone regarding my financial matters, so I nicely said I would return the call upon my return from work this afternoon. Can't wait to hear this one. Maybe they didn't like the fact that I was going to pay the loan off and take my measly little accounts elsewhere! I really could have used this letter last night!
Bluffing the banks DLO64: Yeeeeeeehhhhhhhhhhaaaaaaa! I finally found a way to bluff the banks too! (LOL) No, in fact, let's change that to ROFLMAO
Re: Bluffing the banks Jeepers!! That just happened to me this morning. I promise ya, it's coming off by tomorrow, or there will be hell to pay.
Re: Bluffing the banks Well the manager of membership services called from the CU and apologized for the miscommunication. She ordered the debit cards for us that initially the CU did not want to give us for 6 months. I also returned the Loan Managers call and she too also apologized and said that her employees should have returned my calls and at least left voice mail messages if they could not contact me. She clarified to me that it should have clear been explained to me that they would like to see 6 months of loan payment history before they will refinance my car. I was originally told the loan must be paid off (after two weeks of calling and receiving no response) and then two days later a letter saying they wanted payment history, but not indicating how much payment history. We also had a nice conversation about credit reports (how I filed a Chapter 7 and my reports reflect 4 HRS accounts as a Chapter 13 and one open & good Monogram account that somehow is showing discharged by Chapter 11...go figure). Only filed a Chapter 7. We also discussed their Visa cards. She approved me for a secured Visa (it's a start). The nice thing is their secured card has a 15% interest rate and a $25 annual fee. Sure beats other secured cards with a 19% interest rate and $50 and up annual fee. They will review the account in a year and if history is good, they will convert to a Classic Card with a 13% rate and no annual fee. At the conversion point I will be just about 2 years post BK, not a bad recovery. It may not be Citi, but I am not going to complain. I also received an e-mail I have yet to read from the CEO of the CU. Now I am getting so much attention I don't know what to do with myself You go Bill, that letter is awesome! Let us know the response you get. dlo64 Who now feels wanted & loved by her CU!
Re: Bluffing the banks It was published in the New York Times and was actually sent to some bank by some unidentified customer of theirs. The bank thought it was so funny they sent it in to the New York Times who actually published it a while back. I don't have the actual publication date.