How to deal with errant banks

Discussion in 'Credit Talk' started by bbauer, Aug 27, 2001.

  1. bbauer

    bbauer Banned

    Dear Sirs:

    I am writing to thank you for bouncing the check with which I endeavored to
    pay my plumber last month. By my calculations some three nanoseconds must
    have elapsed between his presenting the check, and the arrival in my account
    of the funds needed to honor it. I refer, of course, to the automatic
    monthly deposit of my entire salary, an arrangement which, I admit,
    has only been in place for eight years.

    You are to be commended for seizing that brief window of opportunity and
    also for debiting my account with $50 by way of penalty for the
    inconvenience I caused to your bank. My thankfulness springs from the
    manner in
    which this incident has caused me to rethink my errant financial ways.

    You have set me on the path of fiscal righteousness. No more will our
    relationship be blighted by these unpleasant incidents, for I am
    restructuring my affairs in 2001 taking as my model the procedures,
    attitudes and conduct of your very bank. I can think of no greater
    compliment, and I know you will be excited and proud to hear it.

    To this end, please be advised about the following changes. I have noticed
    that whereas I personally attend to your telephone calls and letters, when I
    try to contact you I am confronted by the impersonal, ever-changing,
    prerecorded, faceless entity which your bank has become.

    From now on I, like you, choose only to deal with a flesh and blood person.
    My mortgage and loan repayments will, therefore and hereafter, no longer be
    automatic, but will arrive at your bank, by check, addressed personally and
    confidentially to an employee of your branch, whom you must nominate. You
    will be aware that it is an offense under the Postal Act for any other
    person to open such an envelope.

    Please find attached an Application for Authorized Contact Status which I
    require your chosen employee to complete. I am sorry it runs to eight pages,
    but in order that I know as much about him or her as your bank knows about
    me, there is no alternative.

    Please note that all copies of his or her medical history must be
    countersigned by a Justice of the Peace, and that the mandatory details of
    his/her financial situation (income, debts, assets and liabilities) must be
    accompanied by documented proof. In due course I will issue your employee
    with a PIN number which he/she must quote in all dealings with me. I regret
    that it cannot be shorter than 28 digits but, again, I have modeled it on
    the number of button presses required to access my account balance on your
    phone bank service. As they say, imitation is the sincerest form of
    flattery.

    Let me level the playing field even further by introducing you to my new
    telephone system, which you will notice, is very much like yours. My
    Authorized Contact at your bank, the only person with whom I will
    have any dealings, may call me at any time and will be answered by an
    automated voice.

    Press buttons as follows:
    1) To make an appointment to see me
    2) To query a missing payment
    3) To transfer the call to my living room in case I am there
    4) To transfer the call to my bedroom in case I am sleeping
    5) To transfer the call to my toilet in case I am attending to nature
    6) To transfer the call to my mobile phone in case I am not at home
    7) To leave a message on my computer [to leave a message a password to
    access my computer is required: the password will be communicated at a
    later date to the Authorized Contact
    8) To return to the main menu and listen carefully to options 1 through 7
    9) To make a general complaint or inquiry. The Authorized Contact will then
    be put on hold, pending the attention of my automated answering service.

    While this may on occasion involve a lengthy wait, uplifting music will play
    for the duration. This month I've chosen a refrain from "The Best of Woody
    Guthrie": "Oh, the banks are made of marble, With a guard at every door,
    And the vaults are filled with silver, That the miners sweated for."

    After twenty minutes of that, our mutual Contact will probably know it by
    heart.

    On a more serious note, we come to the matter of cost. As your bank has
    often pointed out, the ongoing drive for greater efficiency comes at a cost,
    a cost which you have always been quick to pass on to me. Let me repay your
    kindness by passing some costs back. First, there is the matter of
    advertising material you send me. This I will read for a fee of $20 per
    page.

    Inquiries from your Authorized Contact will be billed at $5 per minute of my
    time spent in response. Any debits to my account, as, for example, in the
    matter of the penalty for the dishonored check, will be passed back to you.

    My new phone service runs at 75 cents a minute (even Woody Guthrie doesn't
    come for free), so you would be well advised to keep your inquiries brief
    and to the point.

    Regrettably, but again following your example, I must also levy an
    establishment fee of 2% of my balance or $50 (whichever is more) to cover
    the setting up of this new arrangement. May I wish you a happy, if
    ever-so-slightly less prosperous, New Year?

    Your humble client
     
  2. Andrew

    Andrew Well-Known Member

    That is absolutely hilarious! Thanks for making my day.
     
  3. Tuit

    Tuit Well-Known Member

    I am lucky to have a really good bank to deal with, but I am sure that this has hit the nail on the head for many
    tml
     
  4. EdG

    EdG Well-Known Member

    Great stuff Bill. Sounds like Fleet Boston.
     
  5. dlo64

    dlo64 Well-Known Member

    Thanks, Bill. ROFLMAO!

    Sounds like one of my credit unions. Which by the way I wrote a letter last night via e-mail to the CEO. One of my complaints was never getting a live human on the phone and then my messages never getting returned. Taking at least a couple of weeks to get answers to my requests and questions.

    You know what, so far I have had one call returned today at home (on MY VOICE MAIL) regarding the debit cards I seemed to be running into a brick wall on getting because of my two month old account and BK from last year. All of a sudden, my cards are being ordered today!

    Then a couple of hours ago the Chief Loan Officer called me at work. This is no doubt because of my miserable experience at getting my auto refinanced. This one originally took numerous phone calls that were unreturned and several weeks to get a status on the loan. I received two different answers on this one. One being that they wanted my secured loan paid first and the other coming from the loan processor stated they needed payment history. Couldn't talk at work on the phone regarding my financial matters, so I nicely said I would return the call upon my return from work this afternoon. Can't wait to hear this one. Maybe they didn't like the fact that I was going to pay the loan off and take my measly little accounts elsewhere!

    I really could have used this letter last night!
     
  6. bbauer

    bbauer Banned

    Bluffing the banks

    DLO64:

    Yeeeeeeehhhhhhhhhhaaaaaaa!

    I finally found a way to bluff the banks too!

    (LOL)

    No, in fact, let's change that to
    ROFLMAO
     
  7. Hope

    Hope Well-Known Member

    Re: Bluffing the banks

    Jeepers!! That just happened to me this morning. I promise ya, it's coming off by tomorrow, or there will be hell to pay.
     
  8. mother2

    mother2 Well-Known Member

    Re: Bluffing the banks

    Sounds like BofA. So glad I went totally with my CU.
     
  9. dlo64

    dlo64 Well-Known Member

    Re: Bluffing the banks

    Well the manager of membership services called from the CU and apologized for the miscommunication. She ordered the debit cards for us that initially the CU did not want to give us for 6 months.

    I also returned the Loan Managers call and she too also apologized and said that her employees should have returned my calls and at least left voice mail messages if they could not contact me. She clarified to me that it should have clear been explained to me that they would like to see 6 months of loan payment history before they will refinance my car. I was originally told the loan must be paid off (after two weeks of calling and receiving no response) and then two days later a letter saying they wanted payment history, but not indicating how much payment history. We also had a nice conversation about credit reports (how I filed a Chapter 7 and my reports reflect 4 HRS accounts as a Chapter 13 and one open & good Monogram account that somehow is showing discharged by Chapter 11...go figure). Only filed a Chapter 7.

    We also discussed their Visa cards. She approved me for a secured Visa (it's a start). The nice thing is their secured card has a 15% interest rate and a $25 annual fee. Sure beats other secured cards with a 19% interest rate and $50 and up annual fee. They will review the account in a year and if history is good, they will convert to a Classic Card with a 13% rate and no annual fee. At the conversion point I will be just about 2 years post BK, not a bad recovery. It may not be Citi, but I am not going to complain.

    I also received an e-mail I have yet to read from the CEO of the CU. Now I am getting so much attention I don't know what to do with myself :D

    You go Bill, that letter is awesome! Let us know the response you get.

    dlo64
    Who now feels wanted & loved by her CU!
     
  10. bbauer

    bbauer Banned

    Re: Bluffing the banks

    It was published in the New York Times and was actually sent to some bank by some unidentified customer of theirs. The bank thought it was so funny they sent it in to the New York Times who actually published it a while back.

    I don't have the actual publication date.
     

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