When ED receives a complaint from the borrower, ED will forward a copy of the complaint to the PCA, who will immediately cease collection activity on the account. The PCA will provide ED with a response addressing the issues of the borrowerâ??s complaint within five(5) calendar days. When the PCA receives a complaint from a borrower, the PCA will forward a copy of the complaint to the ED monitor within 3 calendar days. The PCA will forward a final response regarding the complaint to the ED monitor within ten calendar days of receipt. The PCA must not resume collection activity on the account until the problem is resolved. Failure by the PCA to cease collection activity on the account will result in ED recalling the account. After notification from ED that the complaint has been resolved, the PCA may resume collections on the account. Depending on the nature of the complaint, ED may make a verbal or written response to the borrower. ED will maintain a complaint tracking system that will include both verbal and written complaints. ED will track by agency, individual collector name and the nature of the complaint. When ED has received two or more complaints on the same collector where the issues are a concern to ED, the PCA will be notified to immediately remove that collector from working accounts on the ED contract. When the subject of any complaint is a concern to ED, the COR will notify the Contract Administrator to immediately cease the activity causing the concern. If there are complaints regarding this activity after the Contract Administrator has been notified, a 5 point reduction in the final CPCS score will occur. The PCA will forward a copy of any lawsuit referencing an ED account to the ED monitor within twenty-four hours of receipt. ED will recall any account that the PCA has failed to meet this requirement. Complaints received by PIC against the PCA agencies will be sent to the PCAs on a regular basis. On receipt, the PCA is to discuss the issues with the staff and report back to their monitor, in writing, within 5 calendar days what actions will be taken to prevent these types of problems from occurring in the future. It seems once you have a valid complaint and send it to this address:' that particular agency MUST stop collecting. Atlanta Service Center (ASC) 61 Forsyth Street, SW, Room 19T89 Atlanta, GA 30303 (404) 562-6010 (404) 562-6110 (FAX) (404) 562-6056 (FAX)
In this case, you don't want to rid yourself of the CA. They have the power to negotiate when ED does not want to deal with you. Instead the IRS will intercept your tax return and and garnish 10% of your wages for life, or until you pay off your debt. Do not think of student loans as the typical OC and CA. Just because the CA is off your back does not mean you won't have to pay off the loans. In the end, you will pay off that loan, and if you file joint taxes, your spouse will, too. Trust me on this one.
Avoid it by not having a tax return. A tax refund is a bad investment anyway. ~~~~~~~~~~~~~~~~~~~~ Student Loans.Earning a degree in Debt.
