I just got off of the phone with Sprint. They shut off my phone. Here's the history: August 2001: Get Sprint Phone. Have $125 spending limit. January 2002: Change plans. Sprint charges me $150 for early service termination. I only switched plans, so they credited my account. June 2002: Pay bill on the 12th via electronic bill pay. Call the 29th because the payment wasn't received. Try to use the phone today, and they shut it off. June 30, 2002: Call Customer service to find out why they shut off my phone. Come to find out, THEY CREDITED ME $300 INSTEAD OF $150, AND ARE JUST NOTICING IT 6 MONTHS LATER AND CHARGED ME THE $150 PUTTING ME OVER MY LIMIT. Their Billing Error caused me to go over my spending limit. The CSR said that there was nothing she could do for me, and I asked for a supervisor. "they are in a meeting for 30 minutes". What should I say when I call back? I am so pissed off right now.....
Ask them what they are going to do to keep your business... Personally, I would demand my deposit back, terminate the contract with no money owed and change carriers, unless they did something special for me.
Screw that!!! Call back, and DEMAND to speak to a supervisor. Tell her you'll hold until they are done with their "meeting". Raise hell!
I told the girl that I would hold, and she said that she'd terminate the call. Right now, I'm printing all of my invoices showing the credits. I sure as hell am not going to pay for their error. If I have to go to the corporate office tomorrow and create a scene, I will.
This reminds me of the fiasco I went through with AOL, when I terminated that account. I never looked back. That girl could have turned your service back on. What do they have service reps for? They find it is their mistake, they fix it. Bad bad business!!!
I just called and was hung up on!!! Now I'm even more angry than when I started. I just got charged $3 for being hung up on.
I didn't think that a CSR could terminate a call unless you are abusive or cursing. Did you get the name of the person who hung up on you? Charlie
No, I never spoke with anyone. It automatically disconnected me. I'm on the phone with them now. I basically demanded that they credit the fee.
I had a similar problem with them. Had the same $125 limit. I called them to ask why the payments hadn't cleared for the last 3 months. They said that they showed everything fine. Then one day my phone was shut off. I called and asked why. They said that my payment had been returned. We found out that it was because they had entered my account number wrong. I told them that at least 2 other payments were floating and asked if I could straighten them out too. I was told no not until they were returned. Phone was turned on. Then the next payment came back. Phone off again. I called mad as heck since I had offered to pay. They posted that payment with correct numbers and then the next day phone off again. I was livid. You have to remember that when they turn it off it takes several hours to be turned on again. This was the only way to reach me at the time. I let the CSR have it that last day and he removed my spending limit. I had NEVER paid my bill late. The problem was resolved but I was never allowed to pay with a check over the phone again because I had a history of bounced checks. LOL. The notes clearly stated that it was Sprint's error but they never fixed the problem. I was so glad to switch to Voicestream. Good luck and don't let them push you around. Kim
THey refused to credit the account...I'm filing a complaint with the BBB in a few minutes, and I'm going to their corporate offices tomorrow with my invoices which clearly say"DO NOT SEND PAYMENT. THE AMOUNT BELOW IS A SERVICE CREDIT". I can't believe this. Then when I asked him to not report me to the CRA's he said that I had ample time to pay. What jerks
Please forgive my profanity, first. Then to answer your question, he said please hold while I ask a question, Then a dial tone.
No need to apologize Erica. I absolutely understand what you're going through. I dropped PCS several years back due to their incompetence in the billing dept. Seems they haven't changed. Good luck in getting this all resolved.
If I had the money, I'd switch to another provider. Sprint actually has the best network for me. I am still so angry. I may just end the contract for the principle of it. I told the guy that 180 days is a bit unreasonable for someone to charge me in a billing error. I said that 45-50 days seems reasonable to me. He agreed, but was persistent that I owed the money. I hope they don't report me to the CRA's. BTW, they still haven't found my lost payment.
What exactly would they be reporting you to the CRA's for? I thought cellular accounts only show up if a consumer is either seriously deliquent, or the account has charged-off, neither of which fit you. I wonder if there is something about this in the FCBA. Seems to me that billing of services should have some sort of cut off date, otherwise companies could just decide to bill a customer, heck even an ex-customer for charges that may or may not even be made, and even if they are made, it's seems as though it should be the companies fault for not providing a billing statement at the time the services were rendered.
I never thought of that. I DID think of telling them that I found my payment 180 days late and I want them to apply it to 180 days ago's payment and make it a current payment. OOps....I lost my statement.
Can you interpret this link for me? It's part of the FCBA, I think. http://www4.law.cornell.edu/uscode/15/1666.html
Here ya go - straight from the horses mouth: http://www.ftc.gov/bcp/conline/pubs/credit/fcb.htm Your dispute has to be in writing.
