I posted about this a couple of weeks ago. This CA changes the last 2 digits of their phone number each time they call and a different name appears on caller ID. FTC said they are in violation of this: Section 807(14) prohibits the "use of any business, company, or organization name other than the [collector's] true name." 1. Permissible business name. A debt collector may use a name that does not misrepresent his identity or deceive the consumer. Thus, a collector may use its full business name, the name under which it usually transacts business, or a commonly-used acronym. When the collector uses multiple names in its various affairs, it does not violate this subsection if it consistently uses the same name when dealing with a particular consumer. FTC said we could send a C&D or hire an attorney. I now have 5 documented instances of this occuring. I also asked several times if this could pertain to caller ID...each time it was a yes without hesitation. It all goes back to misrepresetation.