So I go to the IKEA website. Call the 800# for credit cards. They tell me that they (Household) do not "have me in their system." Now, I ask you, what do I do here? I don't want a late notation....I just got off of the phone with a RUUUUDE customer service rep at IKEA, who told me that if they don't have the account in my system, it has been sold, and it is MY responsibility to mail the company who is managing the account (the billing address) to get this cleared up. They told me that they (IKEA) cannot nor do not access this account!!! I was trying to pay this %$*#()%$#*() account off, which is what the last payment which wasn't credited was for. Where do I start? Is it illegal for me not to have accurate customer service information on my bill?