Here's what's going on. I applied for an Amex card and got rejected. Couldn't figure out why, so I got a copy of my credit report and saw why. I have 2 entries on there from Time Warner. The first one says, "CHARGED OFF ACCOUNT" and has a status of "Charged off to bad debt". This is dated 12/99. It has a balance of $230. The second one says "PAID CHARGE OFF" and has a status of "Charged off to bad debt". This is dated 6/00. It has a balance of $0 and a high credit limit of $230. I called Time Warner and found these were apparently in regards to some equipment which they never thought I had returned when I in fact did. After battling with them for a week, they went though their records and did find that I had returned the equipment as I was supposed to. So, now they have sent me a letter saying that they have notified the credit services company to update the charge off item to reflect a zero balance. They also say it will show as "paid" in my credit file. My problem is this though. I never did anything wrong. I returned the equipment when I was supposed to. It was never late, it was never missing, I never did anything wrong with it. Yet it seems to me like there are sill going to be 2 entries from Time Warner on my credit file. Neither of which should have ever been there in the first place. It sounds like they are both going to say "PAID CHARGE OFF" as well. And from reading posts on here, that is not a good thing. So what can I do? Sounds like I'm still getting screwed. These items should have never been on my report in the first place and it doesn't sound like I've made much progress in actually getting them removed. Can someone please help me out here and give me some advice. Thanks, Kevin
Is Time Warner is a cable service company? Would they report to the CRAs if there had never been a 'flop' (for lack of better words) in the account? If not, they should DELETE the accounts PERIOD. If they report to the CRAs whether you are late or not, they should update to reflect your correct status. Reason I go through the differences is because they may be like some cellular companies: they only report IF the account becomes delinquent.
Yes, Time Warner was my cable service provider. I don't think they would have reported anything to the CRA unless there was this "issue". There is nothing else in my report other than this problem they have with the equipment they say I never returned. So you're saying they should delete the account, correct? That's what I thought as well, but based on my first post, it doesn't seem like that's what they plan to do. They will only be updating the item to show a zero balance and 'paid'. Sounds like this isn't what should be happening, right? What should be my next step to get this resolved? Thanks, Kevin
Welcome to the board! I agree with Love's assessment of the situation. It seems, from what you are telling us, that the error is 100% Time Warners. Thus being true there should not have been a neegative entry. I would dispute the charge-off's as not mine. And I would make Time Warner accept responsibility for the error and remove the entry as a whole. However, I would begin to communicate with them via mail keeping track of the correspondence to later use in court, if it comes to that extreme. Good Luck Alson try to use: www.planetfeedback.com This may or may not have an impact on the situation. I used it for AOL and they responded in a timely manner and refunded my money.
So how do I go about handling this? Should I keep talking with Time Warner about it, or do I send a dispute to the CRA? Or do I do both at the same time. I've never had a problem with anything on my credit report before, so this is all new to me. Thanks for everyone's help so far! Kevin
I would send a dispute to the CRA's stating "Not Mine" Then at the same time I would dispute it with Time Warner. Then I would involve the AOL Time Warner Executive Office via planetfeedback. One of these tactics is bound to work, especially since it is not "your fault"
Thanks. I wrote up a dispute to send to the CRA earlier today. I'm in ongoing discussions with TW about it, and I just sent feed via planetfeedback.com. Is there anything else I can/should be doing? I'm new to all of this, but it really just makes me mad when something like this happens and it is 100% not your fault.... Kevin
Kevin, It looks like you have them a couple of ways. They have duplicate tradelines and/or they re-aged the account or have an inaccurate chg off date, since their are 2 dates/tradelines for the same thing. And if you turned the equipment in on time, then the most important violation is that neither tradeline should even be there. My first thought was just to have you dispute it with the CRAs, but since they are updating the account, it might be re-inserted or verified. Although you could definately try this first, it's the easiest. Your best bet is to have all contact in writing. I'm assuming that the conversation where they agreed you had returned the equipment was on the phone. Before you start anything with Time Warner, it might be worth a shot at trying to get them to fax you something stating that you did return it and what date you returned it. I would draft up a letter to Time Warner with the specifics of whats going on and the violations they have committed. Do a search on the "Nutcase" and "Son of Nutcase" letters. You can pull some content from them. Again this is what I would do. Send them a letter with what happened, what they did, how that is a violation and give them the ultimatum(sp?) to delete or have you become a royal pain in their a$$es, FTC, AG, BBB complaints up to and including suing them. During this time they should have the accounts updated on your CRs, from your previous conversation. If you send the letter CRRR, you'll know when they have received it. I would dispute it with the CRAs at this point. Section 623 of the FCRA covers the responsibility of furnishers of information to report accurate information and should be referenced in your letter. § 623. Responsibilities of furnishers of information to consumer reporting agencies [15 U.S.C. § 1681s-2] (a) Duty of furnishers of information to provide accurate information. (1) Prohibition. (A) Reporting information with actual knowledge of errors. A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or consciously avoids knowing that the information is inaccurate. (B) Reporting information after notice and confirmation of errors. A person shall not furnish information relating to a consumer to any consumer reporting agency if (i) the person has been notified by the consumer, at the address specified by the person for such notices, that specific information is inaccurate; and (ii) the information is, in fact, inaccurate. The following posts have all my correspondence with the original creditor who re-aged me. Maybe you can use some of it in your letter. First and Second email Final email I think the trick here is that you know they f'd up, you have to make them realize it and that you know what your talking about. Then they need to understand that if they don't remove the erroneous tradeline, that you'll become a major thorn in their a$$. Good Luck
You certainly are- ROYALLY! When B**L S**T like this happens we as customers should make every effort to trash ther business just like they trash our credit !!!!!!!!!!!!!!!!
Yep and he gets 200% of the shaft! Hain't it wonderful? I have heard that there is a place for scoring it fits right in with giving you a screwing so this must be the place they were talking about!
Kevin=Every body has problems with them thanks to the shady credit industry and the FICO Scoring SHELL GAME:
GLAD You're Mad. If folks would only get mad enough to stop doing business with all these cheaters things would change for the better.It's the only cure.
Ok...I want to learn a little more about this. Can someone here tell me exactly what Charge-Off means? I've searched around, and haven't really found a definition. I've got 2 entries from TW on my Equifax report. One is listed as a "CHARGED OFF ACCOUNT" and the other is "PAID CHARGE OFF". What is the difference between the these two? Thanks, Kevin
It means that they wrote it off of their books as bad debt. So they're claiming it as a loss on their taxes. A paid charge off means you paid it after they charged it off. This is still a score killer. A charge off, generally means there is still a balance owed that they wrote off.
A charge off is when a company writes off an overdue account as a loss. Basically bad debt. A Paid charge off is a bad debt that was paid. Wich is just as bad. It reages the acct for anouther 7 yrs and looks just as bad as an unpaid. one
So I have 2 items from TW on my report for the same "incident" that they are claiming. The older one just says "Charged off" and the newer one says "Paid charge off". If it's for the same incident on the same account, shouldn't there only be one entry that was originally "Charge Off", then changed to "Paid Charge Off"? Neither of them should even be there, but I would guess there there should only be one anyway... This crap is so frustrating. And I've only got one issue with my credit report. I've seen people posting that have all kinds of discrepancies. How do creditors/collectors get away with all of this garbage?!? Kevin
Paying on a debt that has been previously charged off does NOT reage the acct . for another 7 years of reporting.