I have some problem with student loan which in defaulted long ago. I did pay monthly to Granty Agency. Now I have $4000 to go. But after I called them asking that I am going to pay in full and asking them to remove my loan record. They said they can't do that, all they will only report Zero Balance and that record will show 7 yeras. I would like to know if it's true that they can't remove my loan record even I will pay in full?? Or is there other way to make it remove? Please advise. Thanks in advance.