Well I finally got someone to help me with my 9.99% APR that magically turned to 12.99% when I got the card. He listened to my situation and told me that he would go talk to his supervisor for me. The supervisor came back and was very nice (these are first two decent human beings that I have ever spoken with at American Express) and said that the reason the APR was bumped from 9.99% to 12.99% is because I have 9 inquiries on my credit report (EQ). I do, mostly from trying to re-finance my house, but they said that it didn't matter what the inquiries were for, the "system" automatically bumped me because it will not allow a new cardmember with more than 4 inquiries to get the lowest APR available. They said my credit score more than qualified me for the 9.99% but that the "system" could not allow it at this point. Does this sound legit? Anyway, they said that I could call back in 6 months and they could take a look at it. I feel like I have been shafted! AMEX Blue going in the drawer until they lower my rate. I'll make due with my Disney Visa.
First person who gives me that ball of crap will get their card back post-haste with a note saying "when you care to reconsider, then I will reconsider also."
I haven't had any situation like this, but could you call back and try to speak to a different supervisor basically to get them to "override" the system's model? peace, delilah
It is silly that they could not override the system. They must be able to do that, if they can not, why they are there in first place. You may say some thing like that you may have to consider canceling the card (just threatening). Good luck Ganesh
THAT IS THE SAME COMPANY THAT TOLD ME "9.99% IS THE LOWEST" (BLUE) I have 8.99% NOW... It is the same company that I can't get the 7.99% (my card does NOT qualify) CAN I GET A DIFFERENT CARD NUMBER THAT WILL QUALIFY??? ANSWER---->NO
I figured as much. I mean I am not sure what else to do. I have been nice on some calls, I have threatened to cancel on some calls, I have tried mail, PFB, etc., all to no avail. Calling the number for the pre-approval I got on the MBNA Platinum Plus with the 7.9% fixed. When I get it, it may time to send American Express their card backas flying said. To tell me I am eligible for it, but the system won't let me have an interest rate due to inquires is insane now that I think about it.
