Heres my situation. I got with an finanicial advisor to get myself straightend out. His plan was to pay down my balance of $2300 on my juniper card and use the card to pay my bills. Three months ago I lost my job and have since started another job make 50% of what I was earning, so in the mean time I missed 3 payments to Juniper. So when I call them to make payment I am advised that $300 will bring my account current and that it is in good standing. I asked for this to be in writting and was advised that they dont do that but that there is no reason anyway because my account has been paid on time accept for the last 3 months. I was assured of this at least 5 time during our conversation. I then advised them that I wanted to pay $1000 on my card with the understanding that they would keep my account active which they agreed. Needless to say when I called 2 days later to ask why I had no available credit I was advised that they put a hold on the money until it passed through the bank which would take up to 11 days. Another 2 days passed and I again called and was told they closed the account. Is there anything I can do to get this back open or am I out $1000 that I didnt have in the first place?
Unfortunately, there's nothing you can really do about them deciding to close your account. They have the right to do that, and it's become a more common occurrence these days as credit issuers seek to protect their balance sheets by closing accounts they may consider a higher risk (ie. high balances and missed payments). Now, I don't really see how you're out $1,000 because you still owe whatever balance is remaining on your account. Based upon the numbers you gave here, I'm assuming you still owe $1,300 since you paid $1,000 and it was applied to your $2,300 balance. Make sure you pay the $1,300 off as fast as possible and don't let the account end up in collections.
