-------------------------------------------------------------------------------- Anyone ever here of CSC Credit Services? I just went to the Equifax website to put in a couple of online disputes. I had to enter my zip code, whe I did a screen came up that said i needed to contact CSC Credit Services. Apparently the handle all disputes with Equifax for my area??? I searched the web and found some information about them, they are a large consulting/out sourcing from that does all kinds of stuff besides credit. My question is, does anyone know if there is a CSC website I can do online disputes at? If I do it by mail do I send it to Equifax or CSC? Finally for the people that have dealt with CSC were you successful? eaisier/harder to deal with then the other CRAs? Thanks, Crile
CSC Does now have a website that allows online disputes. I cant remember the URL offhand but a search for it on this site will bring it up I am sure. However I believe it's better to send your disputes via United States Postal Service Certified Return Receipt, so you have proof they obtained your dispute.
They have a website, but I don't recommend it, as there is no "confirmation" your dispute was received. I used it once, and it worked out OK, but its still scary. You send it to CSC. They are about as unpredictable in the easy/hard department as the other CRAs.
I disagree about using their online dispute function. True, you don't get a receipt/confirmation. On the other hand, CSC has not quite figured out how to get their new website to be worthwhile for them. The reason I am pro-website is because I am now the proud recipient of THREE deletions out of 3 submitted all because CSC could not get their act together on the online dispute. Basically, I disputed 3 very hard TL's via their website. I printed out the dispute (control P which dates/times it) as well as the sheet that says "Your dispute has been received successfully" (again control p to print.) On day 20 my dispute showed up on Credit Watch. It was a Thursday. I called CSC and found out that they had just entered the dispute into their system BY HAND. They considered it Day #1 even though I submitted it online 20 days prior. Day 30 rolled around on a Sunday. Basically they had about 6 days (one of which was memorial day) to do this investigation. I called them on Monday, got a supervisor, faxed in my proof that was timed/dated. They deleted all 3!!!I don't think I would have gotten a deletion on any of these 3 any other way. So I say use the online feature. They have no way to integrate it into their system!
Re: Lisa have question for you? Lisa, what do you mean that you had 3 hard TL's removed? Do you mean that you had 3 hard inquiries deleted from your report?
Re: Lisa, question for you? Lisa, what do you mean that you had 3 hard TL's removed? Do you mean that you had 3 hard inquiries deleted from your report?
Re: Lisa, question for you? Sorry, should have used the word "Stubborn" or "Difficult." First let me say that when I started this 21 months ago, my DH and I combined had 205 inquiries, public records, and negative tradelines. Now after great great progress, I find that the same OC's are the ones that are sticking to both of us like glue--namely Capital One, Chase, MBNA. That was all I meant. Because of their technology problems, they had to delete 3 of my most difficult, stubborn tradelines (Chase, Capital One, and a BK).
Re: Lisa, question for you? I agree with Jlynn, send your disputes to CSC by CMRRR. CSC's website is very limited to HOW you can dispute. They only let you dispute a very few reasons, I have had horrible luck disputing online, all my results are from CMRRR. You can still do the 30 day tracking that Lisa stated earlier. Me, I don't mind spending the $4.44 to CMRRR, with a wider range of dispute reasons... Thats just my opinion.
Re: Lisa, question for you? I'm glad I'm not the only one having problems with them. I sent in a dispute via mail, no CMRRR, in March. I realized the other day that I never heard anything back. Part of my dispute was my address...the one they had on file was obsolete. Per their request I sent in all of the appropriate identification requesting an address change. I pulled my EQF and the disputed item was deleted, great. I called CSC and they sent my CR to the old address. My new EQF still has that old address on it. I just sent out a second address change request today, this time CMRRR. Hopefully it will work. Does anyone know of a better way to get an address change with CSC? They have my current address as an old address so its not like its this unheard of address.
Re: Lisa, question for you? Call them with the address change. I don't think they will give you a hard time over that! Surely not! Who knows with CSC!
Re: Lisa, question for you? I called them to change my address, they asked me to fax the old address, new address, and photo copies of my driver's license, and a paid utility bill. the only problem was my driver's license had not been updated yet. So, I didn't fax anything. The information was changed on my report a few weeks later, I assume from a credit card app that I had submitted.
