Well, the first reaction to such a call is immediate shift to arrogance and abuse, but you must control these reactions. Instead, be confident and professional. Asking questions is the key that a debt collectorâ??s executive uses to gain call control and you can do the same. Hereâ??s the process: the debt collectorâ??s executive will start by giving his introduction and company name, and follow up with a question. You have to pause here and ask for the executiveâ??s name again. Tell the executive to spell that out for you. After you have the information, ask for the company name and tell the executive to spell that out as well. By this time, an inexperienced executive is most likely to become anxious. Now, focus on ending the call as early as possible. Ask them about the outstanding debts, the original creditor and contact information. When the executive discloses this information, say that you will verify the facts and get back to the company as soon as possible and hang up. The debt collectorâ??s executive will note down your information and move to the next person. This way you will stick to the norms, refrain from abuse and handle the call professionally. If you have any further questions, please post them in the comments section below.