Should I use Planet Feedback and follow up by snail, try Equifax, or ignore the issue? August 13, 2001 Dear Ms. XXXXXX, Thank you for taking the time to write to XXXXX regarding a credit bureau inquiry initiated by us. I appreciate the opportunity to address your concerns. XXXXXX, you applied for a Personal Savings Account through the XXXXXXX Internet Website on August 1, 2001. As a part of the application process, XXXXXX does conduct a credit bureau inquiry. As you know, you were declined for that account as a result of the credit bureau report. There is a disclosure on our website regarding this process, which is fairly standard throughout the financial services industry. We regret if this has caused you any confusion or inconvenience. It is my hope that this letter serves to clarify XXXXXXX's position with regard to this matter. If I may be of assistance in the future, please call me toll free at XXXXXXXXXXXXXX Sincerely, XXXXXXXXXXXXX Office of the President This company that discussed my letter on the phone without my consent, (this is not Discover) and told my brother they were sure my complaint was off base. I am very insulted by their letter, because this has nothing to do with proving I authorized an inquiry with my signature. I also resent the "As you know" I did NOT get any kind of letter from this company. What should I do?