I found what I considered a Major discrepancy in the initial screen with the "condensed" client agreement and the "longer version" of the agreement: Initial Screen Item #3: "You may correspond with the firm by email or telephone as much as you wish at no charge." Longer Version: "Through the eClient retainer, the client understands that he or she may communicate on an unlimted basis with the Firm via email. Any telephone communication with the Firm will result in a $50.00 per hour surcharge that will be billed against the client's bank account or credit card indicated for retainer fees within this agreement." When I emailed to inquire on this discrepancy I received the following reply: "We did notice, the phones calls don't cost anymore but they used to, we haven't had time to change it because we fired our web masters." I just found it interesting that a company that has a large number of eclients did not have anyone with enough knowledge of html to change one line - my teenage son could do this. If eclient is an important service to them, would they not want to consider hiring a new webmaster before firing all the old ones. I also thought the reply was very basic and not very reassuring.