I see that you are an employee of lexington. can you tell me if you are a BBB memeber? also, some of your case analyst are very "rough" and don't return calls. is this type of service "upgraded" as a paid customer? i also saw that you extended a warranty/refund to this with a terrible experience? can i take you up on that offer. Also I have read you webite--I am aware of the updating that needs to be done but there seems to be little differnce between complete & full retainer --besides cost that is? looking fowards to your post and anyone else who would like to tackle my questions.