LONG: Violation? Yes/No? What next?

Discussion in 'Credit Talk' started by uhackthis, Aug 14, 2002.

  1. uhackthis

    uhackthis Well-Known Member

    Back in mid-May, I sent a validation request to the CA for several medical collections (16 separate ones to be exact) that were hitting my credit report. The amounts were mainly between $55 & $100, with only one as high as $380. Here is what I faxed (and have fax confirmation):

    -----------------------------------------------------------
    May 16, 2002
    Joe Consumer
    **address blocked**

    Stpid Collection Service
    **address changed**
    **City. ST, ZIP**

    RE: Account #â??s xxxxxxxxx,xxxxxxxxxxx,xxxxxxxxx,etc... (you get the point)

    Dear Sir or Madam:

    Please consider this letter a request for validation made pursuant to the Fair Debt Collection Practices Act. Also, please complete and return the attached disclosure request form for EACH account number listed above.

    Be advised that I am not requestingâ?verification" that you have my mailing address, but rather, I am requesting a "validationâ?; that is, competent evidence that I have some contractual obligation to pay you.

    You should also be aware that sending unsubstantiated demands for payment through the United States Mail System might constitute mail fraud under federal and state law. You may wish to consult with a competent legal advisor before your next communication with me.

    Your failure to satisfy this request within the requirements of the Fair Debt Collection Practices Act will be construed as your absolute waiver of any and all claims against me, and your tacit agreement to compensate me for costs and attorney fees.

    Sincerely,

    "Joe Consumer"
    ------------------------------------------------------------
    Initially, I heard nothing from them. But, I noticed they marked the items on my credit report as "Customer disputes item". Then, on May 30, 2002, I faxed this follow-up letter (I have this fax confirmation as well):

    May 30, 2002
    "Joe Consumer"
    **address blocked**

    Stupid Collection Service
    **address changed**
    **City. ST, ZIP**

    RE: Account #â??s xxxxxxxxx,xxxxxxxxxxx,xxxxxxxxx, (etc)...
    To Whom It May Concern:

    This letter is in response to your lack thereof concerning my written and faxed request received by you on May 16th, 2002 (see enclosures including the original request and printed fax transmission report). Again, it has come to my attention through the credit reporting agencies that you claim I owe you a debt. I am distressed that you have not only failed to follow the law and notify me of this alleged debt prior to placing it on my credit report, but now also refuse my right under the FDCPA for you to validate your claim. If you do not respond to this validation request within 30 days from the original date of my initial faxed this request (05-16-02), all references to this account must be completely removed from my credit file.

    As part of my request for validation made pursuant to the Fair Debt Collection Practices Act, I again insist that you complete the attached form. I am not requesting â??verificationâ? that you have my mailing address, I am requesting a â??validationâ?, that is, competent evidence that I have some contractual obligation to pay you, specifically the alleged contract or other instrument bearing my signature. Be aware that this is not a refusal to pay, but a request for validation. In case you are unclear as to what constitutes validation I have enclosed a FTC opinion letter, this will save you the time of mailing me a computer generated printout.

    You should also be aware that reporting such invalidated information to major credit bureaus might constitute fraud under Federal and State Law. Please also be aware that I am considering legal action against you for:
    â?¢ Violation of the Fair Credit Reporting Act
    â?¢ Violation of the Fair Debt Collection Practices Act
    â?¢ Defamation of Character
    â?¢ Negligent Enablement of Identity Fraud

    Pending the outcome of my investigation of any evidence that you submit, you are instructed to take no action that could be detrimental to any of my credit reports. Under the FDCPA, once a consumer attempts validation of an alleged debt, all collection activity must cease and desist. This includes listing any account with a credit-reporting repository that is inaccurate and invalidated. I would also like to request, in writing, that your office make no telephone contact to my home or to my place of employment. If your office attempts telephone communication with me it will be considered harassment and I will have no choice but to file suit. All future communications with me MUST be done in writing and sent to the address noted at the top of this letter.

    Warmest Regards,

    "Joe Consumer"

    ------------------------------------------------------------
    Then, right at the 30 day mark (about 6/15/02), they mailed me computer printed "proof" of 7 of their alleged collections....they deleted the other 9. Now, just yesterday, THEY CALLED ME AT WORK! In my May 30th letter, I said NO telephone contact...mail only! The CA rep said she also called my home in late July and spoke with my wife about the collections (my wife is sure she did not speak with anyone). I got the collector's name and extension and told her that they would be hearing from me...OH BOY will they!

    Needless to say, I AM LIVID, but need some advice on how to proceed. I think it's important to point out that the collections ARE within the SOL. What is my next step? Thanks for your help...
     
  2. Butch

    Butch Well-Known Member

    Good job Uhack,

    Make up a notice of intent to sue. And charge them $1,000 for FDCPA violations. Give them 10 days to cure or be sued. Tell them that IF they cure before the 10 days is up you MAY decide not to sue them.

    Also send back their silly computer printout as unacceptable. (Be sure to copy them tho).

    Include this in the copy of your letter

    § 808. Unfair practices [15 USC 1692f]

    A debt collector may not use unfair or unconscionable means to collect or attempt to collect any debt. Without limiting the general application of the foregoing, the following conduct is a violation of this section:

    (1) The collection of any amount (including any interest, fee, charge, or expense incidental to the principal obligation) unless such amount is expressly authorized by the agreement creating the debt or permitted by law.


    Get prepared to file a small claims case.

    Have you studied Spear Vs. Brennan?

    :)
     
  3. sassyinaz

    sassyinaz Well-Known Member

    uhack,

    What is the source of this statement from your above post, please?

    "...I am distressed that you have not only failed to follow the law and notify me of this alleged debt prior to placing it on my credit report..."

    Sassy
     
  4. uhackthis

    uhackthis Well-Known Member

    Sassy: Are you asking me where I came up with that statement? Or how do I justify it?

    Butch, et al: What about the "no contact via phone" violation? Any thoughts/backup for that one?

    Thanks...
     
  5. sassyinaz

    sassyinaz Well-Known Member

    uhack,

    It's a great statement, I'm hoping there's a legal basis to back it up.

    I agree with you, absolutely 100%, I'd like there to be a law or caselaw or interpretation somewhere that says the same thing. That is the way, I believe, it's supposed to work as well; however, there's a lot of people who only find out about a creditor via their credit reports.

    Do you know if there is something?

    Sassy
     
  6. Butch

    Butch Well-Known Member

    You're right guy's,

    This business of placing a derog on your credit report prior to sending the required notice is a HUUUUUGE problem. Uhack DOES have law to back up his position tho.

    Wheather the CA notifies you "directly OR indirectly" they are still required to send you your notice WITHIN 5 DAYS. Putting a derog on your file is an indirect communication. The first "dunn" must include your dispute rights. That's why they don't want you to see it.

    So, in my opinion they just "pretend" they send it and will insist IN COURT that they did and you didn't respond.

    The other layer of complexity comes in when I hear so many suggest that since the CA can't PROVE you recieved it that that will hold up in court. It probably will not.

    The judge will have a tendency to believe the CA when they say "we sent it" because to send those notices out CRRR would place an undue burden on the CA. What would be the expense of sending thousands of first notices via CRRR. It is precisely for this reason so many CA's are getting away with this.

    But Uhack, push it anyway. Put it in your suit as a $1,000 charge. Just because you probably won't win that component doesn't mean you shouldn't push it.
     
  7. Butch

    Butch Well-Known Member

    § 803. Definitions [15 USC 1692a]

    As used in this title --

    (2) The term "communication" means the conveying of information regarding a debt directly or indirectly to any person through any medium.


    § 809. Validation of debts [15 USC 1692g]

    (a) Within five days after the initial communication with a consumer in connection with the collection of any debt, a debt collector shall, unless the following information is contained in the initial communication or the consumer has paid the debt, send the consumer a written notice containing --

    (1) the amount of the debt;

    (2) the name of the creditor to whom the debt is owed;

    (3) a statement that unless the consumer, within thirty days after receipt of the notice, disputes the validity of the debt, or any portion thereof, the debt will be assumed to be valid by the debt collector;

    (4) a statement that if the consumer notifies the debt collector in writing within the thirty-day period that the debt, or any portion thereof, is disputed, the debt collector will obtain verification of the debt or a copy of a judgment against the consumer and a copy of such verification or judgment will be mailed to the consumer by the debt collector; and

    (5) a statement that, upon the consumer's written request within the thirty-day period, the debt collector will provide the consumer with the name and address of the original creditor, if different from the current creditor.
     
  8. sassyinaz

    sassyinaz Well-Known Member

    Butch,

    Where is the law to back that up?

    I don't disagree that it could be argued that a consumer report is an indirect communication.

    However, what is the difference between a derog on your CR and an initial letter -- if you don't know about either one?

    For instance:

    Joe Schmuck Enterprises places a collection tradeline for $100 on 02/00 -- I don't know about it and won't know about it until I either decide to get a copy of my credit report or I am denied for something and get a copy of my credit report -- most likely the later unless a creditnet addict.

    Joe Schmuck Enterprises says he mailed me a series of letters prior to placing that on my report, beginning 10/99 -- the first letter he says contained the mini-miranda, the subsequent letters, 11/99 and 12/99 were generic and computer generated.

    Either way, your honor I didn't get that letter and your honor I didn't know about it until I reviewed my credit report after being denied a dell (HEY, I'm not a dude, lol) laptop on 03/02.

    Again, I don't disagree, I was just looking for something more substanative -- the letter said or implied that it was illegal to place a tradeline on a report without prior notice.

    Was uhack bluffing and if he was called on that phrase how was he going to back up the illegality -- that's what I wanna know.

    Sassy
     
  9. sassyinaz

    sassyinaz Well-Known Member

    I just thought of something else, in AZ pursuant to state law, you can request any relevant information at any time and I believe it goes on to say that collection activity must cease until it is provided.

    It's been a while since I've reviewed it, so I'll double check on that last part -- maybe state law is where we should be looking for somthing more substantial.

    Again, I think it can be argued that a consumer report is a communication -- however, when it will be communicated is a huge unknown.

    If you're to have a set in stone 30 day time period for requesting validation, which I believe is absolutely false, then there has to be a verifiable notification as well.

    That's at least deceptive and unfair if you can win the communication argument.

    Actually, it is absolutely false, the statutes are plain language -- if it meant for the 30 day validation to be 30 days from xx/xx/xx, it would say that. It doesn't however, it says that not validating cannot be construed as an admission of liability.

    Sassy
     
  10. sassyinaz

    sassyinaz Well-Known Member

    Something else,

    Dispute it with the CRA's, they have an absolute duty to verify the information to them and if they do you can proceed with your suit.

    The judge will make them prove the debt is yours in the courtroom.

    If they had validation, they would provide it, hiding behind a chicken-poop interpretation doesn't work.

    Beyond the validation requirements, as a furnisher of information under the FCRA, they also have the duty to report accurate, updated, correct and verifiable information.

    They can't get around that.

    Sassy
     
  11. Butch

    Butch Well-Known Member

    Sassy, (Dudette)

    I'm a little confused. You must be asking if placing a derog on your report may or may not qualify as a communication?

    Is that your contention? Is that what you seek backup on? Is your question based upon the idea that a communication is NOT a communication until you become aware of it?

    Also - How bout your opinion on my question at:

    http://consumers.creditnet.com/straighttalk/board/showthread.php?s=&pgnum=1&postid=222637#post222637

    This is my first Ver. with Exp. and I need some help.

    Thanx

    B.
     
  12. sassyinaz

    sassyinaz Well-Known Member

    Butch Dude ;-),

    From the AZ Administrative code:

    R20-4-1521. Duty of Investigation

    A collection agency shall, prior to continuing its collection efforts against the debtor, investigate any claim made by the debtor or his attorney that he is the wrong party, that the debt has been paid, that the debt has been discharged in bankruptcy, or any other reasonable claim that the debt is not owing. A collection agency shall furnish evidence of the debt to the debtor or his attorney if and when so requested.

    Just following up on my earlier post, making sure memory wasn't failing.

    I'm not confused but I'll defer to your confusion, LOL, just playing. No, I wasn't asking if placing a derog was a communication, I believe it is and I think it's arguable that it is, that's just my sassy humble opinion however, and it won't be defined until someone does argue it in court.

    It is moot now that I clarified, but how can a communication be communicated unless more than the communicator knows about it? he he he

    Again, I think a CRA report is a communication, based on the definition alone, which is a conveying of information.

    uhack said in his first post:

    "...I am distressed that you have not only failed to follow the law and notify me of this alleged debt prior to placing it on my credit report..."

    This statement is what I wanted the legal source for.

    You are asserting that placing a derog on a credit report is an indirect communication or conveying of information as defined in the FCRA, I don't disagree with that; however, I don't understand how this relates to the requirement that within 5 days of the initial communication, HOWEVER it is communicated, the CA must send you the required mini-miranda disclosures and information.

    How does the black and white FDCPA requirements, which have a source, relate to uhack's statement that "you have not only failed to follow the law and notify me of this alleged debt PRIOR to placing it on my credit report."

    He says it is a law, you said in the next post that he is backed up by law -- I just wanna know which law that is.

    I've not seen anywhere in the federal statutes any such provision requiring notification prior to reporting, and, I would LOVE to have it in black and white, handy that would be!

    If the CA is saying you didn't respond to the initial letter within 30 days so you missed your chance to validate. You say, but I never got the letter. CA says, yes you did I mailed it on xx/xx/xx.

    How can he prove he mailed it and how can he prove you received it -- indeed giving you the notification required.

    If the CA places a derog on your credit report it shows the reported date xx/xx/xx. If we all agree that's a communication, then you should get a separate notice in writing within 5 days advising you of your mini-miranda rights and information.

    Ok, so what -- the problem uhack is having, as well as rblues I believe on several other threads, is that the CA says I mailed it to you and you didn't respond within the 30 days -- you say I didn't get it.

    If the CA then placed a derog on his report and counted that as the initial communication -- he would say the same thing, I mailed it within 5 days of the reported date.

    An unscrupulous CA is an unscrupulous CA -- no proof it was mailed and no proof it was received.

    Neither scenario though answers the original question -- is there or is there not a law that says a consumer has to be notified BEFORE the information is reported on one's credit report, as both you and uhack asserted?

    If you are trying to make the laws associated with the initial notice requirements relevant to this, I'm not getting it.

    I don't believe there is a law specifically requiring notification prior to reporting, unless it is buried in state law, but if one is lurking somewhere, I sure want to know about it.

    Sassy
     
  13. cable666

    cable666 Well-Known Member

    One thing I always do when writing to a CA is to state

    "I am not allowed to receive personal phone calls at my job."

    Versus "Do not call me at work".

    The destinction is important. It is against the law for them to call you when they know that you are not allowed to receive such calls.

    Follow up the first sentance with:
    "You have now been notified of this fact. Any calls to me at my job will be refused and will be considered a violation of my rights. I reserve the right to sue you for any and all such violations to the full extent of the law."

    Now you know.
     
  14. uhackthis

    uhackthis Well-Known Member

    Does anyone have a good letter or statement that I can send to the CA to inform them of the violation of the "no contact via phone" law that I feel they violated!?

    Thanks!
     
  15. gavenraj

    gavenraj Well-Known Member

    What happens if the OC misses the 10-day deadline? Sue? Please advise.

    Thanks in advance.


    -Gavenraj
     
  16. Butch

    Butch Well-Known Member

    Go down and get filed and have them served. Once they get a case number they'll be in touch, right smartly, to settle. Don't make the threat if you're not ready to back it up.

    :)
     
  17. jambe

    jambe Well-Known Member

    I am inclined to agree. Even the FTC makes a point of saying in their opinion that a CA doesn't need to remove once the account is reported, just mark as in dispute.

    The only distinction they make is to say a CA can not report after they have been notified within 30 days that the account is disputed, as this would be considered continued collection activity.

    Now, it has been decided by the courts that even filing a suit is considered communication for FDCPA purposes. So, it follows, that if reporting to a CRA is collection activity, then it is probably also communication, and subject to the five day rule.

    You are absolutely NEVER going to get a CA on that one though, I think, as they will indeed just claim it was sent. You need to let them bury themselves another way...
     
  18. uhackthis

    uhackthis Well-Known Member

    What about the fact that they continued to call me (home and work) even after I requested that they only contact me via mail?
     
  19. uhackthis

    uhackthis Well-Known Member

    HELP: Violation? Yes/No? What next?

    bump
     
  20. Butch

    Butch Well-Known Member

    Re: HELP: Violation? Yes/No? What next?

    Of course Uhack, that's a violation.
     

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