"Dear Tryinhard, Our office is in receipt of your dispute letter dated Sept.2003, On July2003 and August2003 our office requested that you provide us with additional information to properly investigat and resolve your dispute letters dated July2003, and August2003. I have requested and received a copy of the signed conditions of admission signed at the time of admission. These documents cannot be released without a signed request and/or signed release, if you would like to forward your documented signature, I am sure we can resolve this issue. Your letter(s) to us requesting these documents was unsigned. Further, due to the confidential nature of said document, I would need some type of personal identification to insure they are being released to the proper party. (i.e. Drivers License, Social Security Card? Please note, if you fail to provide the requested information within fifteen (15) days from the date of this letter, our office will close the investigation due to your failure to provide the necessary information to resolve the matter. IN ADDITION, THE ACCOUNT WILL BE TRANSFERRED FROM THE DISPUTE DEPARTMENT TO THE APPROPRIATE DEPARTMENT FOR HANDLING INCLUDING, BUT NOT LIMITED TO, ACTIVE COLLECTIONS. If you have any questions or concerns, please fell free to contact me directly." Is this for real?? who is right here? what do you make of this letter, and any suggestions on what to do next? Thanks for taking the time to read and respond, I look forward to your response.