FYI.. I just got off the phone with Macys. Their legal department does not allow them any Goodwill adjustments - they cannot modify/delete any accurate account information. But, they also do not keep any information in their system before 1998 - validation letter, here I come.
Any indication they would be willing to delete based on their lack of records? If not, how did they justify not deleting?
NOT TRUE! My wife just received this letter in the mail today: Thank you for the letter addressed to James Zimmerman regarding your Macy*s account. Since this office is directly responsible for customer service, I have been asked to respond. I appreciate the time you have taken to write us about the late payment history on your account and to request a revision of this tradeline on your credit file, as suggested by our Customer Service representative. I apologize for any inconvenience you may have been caused. After careful review of your account and as a one-time courtesy, I have requested deletion of the derogatory payment history on the account and updating with the credit reporting agencies. The account presently reflects a current status with a zero balance. As it may take up to 90 days for the information to be cleared from your credit file, this letter will serve as notice that these agencies have been notified to update their records. Mrs. "javan", thank you again for contacting us and giving me the opportunity to respond. If I may be of any additional assistance, please do not hesitate to contact me. Sincerely, Randi J. Phillips Executive Liaison (800) 517-2386, Ext. 3376 I sent the goodwill on my wife's behalf via PFB!
OOOOOPPSS!!!!! I guess I had to much to drink last night LOL! I've sent so many PFB's I've gotten confused!! I got the contact info from www.BBB.com. See below: James Zimmerman, CEO 7 West Seventh Street Cincinnati, OH 45202 513-579-7000 Phone 513-579-7185 Fax and I recieved the following response yesterday: Thank you for the letter addressed to James Zimmerman regarding your Macy*s account. Since this office is directly responsible for customer service, I have been asked to respond. I appreciate the time you have taken to write us about the late payment history on your account and to request a revision of this tradeline on your credit file, as suggested by our Customer Service representative. I apologize for any inconvenience you may have been caused. After careful review of your account and as a one-time courtesy, I have requested deletion of the derogatory payment history on the account and updating with the credit reporting agencies. The account presently reflects a current status with a zero balance. As it may take up to 90 days for the information to be cleared from your credit file, this letter will serve as notice that these agencies have been notified to update their records. Mrs. "javan", thank you again for contacting us and giving me the opportunity to respond. If I may be of any additional assistance, please do not hesitate to contact me. Sincerely, Randi J. Phillips Executive Liaison (800) 517-2386, Ext. 3376 sorry about the confusion ;-) good luck
