This might be offtopic but I am about to have a heart attack I have been with Mediaone cable modem for years. Lately the speed has gone down and down. Our apt complex just got a new service with advertised 5mb up and down. I called to get an appt and the guy came this morning. He was a little bit of an ass when he got here. He hooked it up and then moved to my computer. He had a horrible time getting it to work. After 20 mins, he gets it to work but only to some sites. We went to my company site and it didnt load. He said "must be crappy servers". Since I run the servers and know we have a server farm that is huge and on 3 continents, I knew that was BS. After going back and forth, I told him I did not want the service. He said "too bad" and then proceeded to ask me to sign. I told him no way, I wanted him to remove it now. He said he needs a work order for that. He said that I must pay the install charge and will need to pay a remove charge too. My question is this: Am I liable for the $50 install? What should my steps be? thanks, I had to get this out so I can calm down. Thanks, Allen
Allen, You refused the install. The installer was probably upset because he is paid on a job basis for SUCCESSFUL installs. Just call the cable company customer service and you will most likely be refunded any charges posted to your account. If not, you really cant be held liable for an installation that didn't or couldn't be successfully performed.
Allen, I just finished writng a letter a little over a month ago because of crappy phone service. I refused to pay since they did not fix the system. I had to contact another company to come out and fix their problem. I refused to pay twice for the same service. Contact your state's licensing department and find out who the owner of the company is. The licensing dept. should give you the owners names, business addresses, and home addresses. Send a letter (CRRR) to the President or owner's attention. Give a detailed report of the problems who have experienced, the lack of repair, the rudeness of the tech, etc. Demand they credit your account for the price of fixing the problem (since the problem was not fixed). Can they still come after you? Yes, but most won't for such a low amount. They want happy customers and if a problem isn't fixed then you should not have to pay for it. They also don't want the bad publicity. Unhappy customers = less revenue. Dani
Ok I just got off the phone with the manager She said he has never acted out of line. After a lenghty hold time and conversation, she said I would not be charged anything. She had to think about the install fee saying he was out there and did his job... yadda yadda... Anywhoo looks like I am ok... we will see when he comes to disconnect. Since he has access to the entire apt complex closet, I hope he doesnt disconnect my phone or cable or something thanks everyone i feel somewhat better now.
This is also OT, but what kind of connection would give you that kind of speed? What's the name of the company? I'd like to check it out.
We used to have cable modem, but it got slower and slower. Now, we have ATT broadband, and it's great. Really very fast, and never slow because 50 different people are not using the same line. Also a month to month contract, instead of a year. Andi
