Last month I received in the mail an invitation from MBNA to apply for their Platinum 'Select Rewards' Card. The bank offered a 1.7% introductory interest rate for 6 months on all purchases and balance transfers. I called on November 13 and was approved for $5500 on the telephone by a credit analyst at MBNA (to whom I was transferred by the first representative I spoke to). I have a Sears and a department store credit card with interest rates of 21.9% and 21%, respectively. I requested of the credit analyst that the balance of these two accounts ($3300) be transferred to my Platinum card and was advised that my card would be sent and my balance transfers completed as soon as possible. On December 5. 2001 when I had yet to receive my card I called MBNA and was told that my application had been denied. Surprised, I explained that I had already been approved. I was put on hold twice and for about 21 minutes when I was finally connected to a 'senior credit analyst' who advised me that in fact I had been approved but that after a second review by senior management I had been denied. I have NO LATE PAYS and every single one of my accounts is "NEVER LATE". I relied on the truth of my initial approval and have made spending decisions for the holidays that I would not have made if I had know MBNA would reverse themselves in such a haphazard way. Has anyone else had a similar experience? I do not feel that this is an ethical (is it legal?) way to treat consumers and would like to document a complaint to an appropriate government agency. Any suggestions please.
That's a bummer, but reading several posts on this board recently it doesn't surprise me. Many members have been tricked on the same stunts. I would try Planetfeedback or maybe a top manager at MBNA to state your concern to. Tell them per their approved decision you took on additional debt because you had been promised a card by a MBNA representative. Did they tell you the reasons for your disqualification? Hopefully, for Christmas they will get coal in their stocking. Dani
A couple of suggestions? Did you receive a letter giving you the reasons for why you were denied? You should receive a Tel Number ect.. where you can ask that it be reconsidered.. A sears Trade is just as good as a Major Credit Card.. Dept store Trades not the same.. It may work if you try it again by calling.. It seems as though you went through a long period of time before you found out that you were declined.. Best of luck..
MBNA = much bad news always My parents have had them on three different occasions, they were never treated very well. Tis a bummer that they cramped your holiday plans. I hope it all works out.
MBNA has been very good to me since I started with them last year. I've gotten large CL increases (from 5K to 16K in a year), substantial APR reductions and lots of promotional APRs. I recently had a problem when I negotiated a convenience check that was supposed to be at 4.7 and the statement showed I was being charged 9.9. After I faxed the letter advertising the lower rate, they fixed the problem.
MBNA had been approved for three accounts including Quantum(upgraded from Garfield Platinium Plus),Barne&Nobles Platinium Plus Mastercard and Apple Instant Loan(Gold Option Account). All these approval they never changed their mind afterwards. From time to time they increased the credit lines from all 3 accounts. They haven't done anything to me and their customer services is very nice. Ron.
