I used PFB to ask Capital One why I was charged a card fee but my husband wasn't. Mr. Cooke called me a few minutes ago and made me feel like the most important customer they have! He credited the card fee back to me but said he could not promise it would not be charged nexr year(we'll worry about that bridge when we come to it!)
My expierence with Mr. Cooke was mixed. I called tying to change my account status from secured to unsecured, that he did. I called him a year later and tried to get a bumpage in cl from 2.9k to 5k. Mr. Cooke said a hard inq. would be needed and that he would call me back in a couple of days. 2 weeks went by and he never called back. I finally called him and re-explain my request. He pulled a hard inq and gave me a $300 BOOST. Something I could have done with Cap 1 without the hard inq. This was 18 months ago and I have never bothered calling him again. Cap 1 is my oldest TL so it will stay. I have never rec. any other offers from them nor will I be using any of thier products in the future. I've been on time with them, going 6+ years but reading posts from other folks here with less history but getting big jumps in cl or no hard inq.really frosts my butt. Best regards, Mirage
Yeah.. My Cap1 in my oldest TL but now that I have other cards it is my crappiest TL... 1200 card but only showing 400 High limit where my other cards are @ 3000, 3800, and 6000
