I have question about MSN trying to collect from me. I had Dial up service with them a while back and the Dial up was terrible. I did have a contract with them but we decided to try to change the contract to DSL so we could get online and the connection would be faster. MSN did not have a problem with this as long as we kept the same length of contract. Well... We waited several months to get our DSL Modem from them and when it finally came it didn't work. We had to send that one back and wait another 6 months. We continued to call them to find out what the problem was and no one could ever tell us anything. IN the meantime we were getting charged both for dial up and DSL which we didn't even have yet. Well in a fit of rage my DH finally called them and told them they were in breach of contract and he was cancelling our service with them since they couldn't seem to get things right. This was 12 mos ago and we haven't heard from them since, until this week.. Suddenly we get this letter stating that we "recently" cancelled our contract with them and that we are now responsible for the remaining $276.57 left on the contract to be paid in full in 10 days or it will be sent to collections and reported to the CRA's. BLAH BLAH BLAH Any idea how to respond to this letter? I just don't feel that we owe this money since they were unable or unwilling to provide service.
Maybe a "duplicate" bill for the 6 months you paid without benefit of the service? Right back at ya MSN. Seriously, validation (if validated) IMHO would prove you agreed to the contract, the terms, what you paid, and how much you owe. You need to send a strongly worded letter to them that they breached the contract, and you are not paying them a dime. Follow up with the BBB, and anybody else you can think of. Let them know that if they don't drop this immediately (in written form), you are prepared to sue them for the service you paid and in which they did not provide.
Suddenly we get this letter stating that we "recently" canceled our contract with them and that we are now responsible for the remaining $276.57 left on the contract to be paid in full in 10 days or it will be sent to collections and reported to the CRA's. toothfairy | ==================== Welcome to Corporate America where the mindset is you owe us something for nothing.
Well I just finished typing a very straightforward and to the point (and sometimes slightly nasty letter) to MSN re this "alleged" debt. Will send this out tomorrow with CRRR. I think I kind of had an idea of what to do all along, but just needed a little backup that I was doing the right thing.
You are always doing the right thing when they try to suck you dry and couldn't even provide service. I hate companies who do stuff like that. Good Job!
