My friend signed up for an online entertainment service called Connections. She cancelled during the introductory period and was due an $80 credit for the annual membership fee. Bottom line: Connections says that they credited her card, her CC company has finished their investigation into the alleged credit and has found nothing. I have instructed her to request a letter from Connections stating that the credit has been processed and she already has a formal letter from her CC company regarding the investigation. I also asked her to file a BBB complaint against the company, but can she sue Connections for violating the Fair Credit and Billing Act? What are her next steps? Thanks in advance for your advice.