My negative experience with Chase

Dear William Harrison:

I applied for an account with Chase the beginning of October 2004. When I applied for this account I included a balance transfer payable to Target Visa in the amount of $4370.00.

From the beginning of having my new account with Chase I have had a magnitude of problems. I work in the banking industry and over the number of years I have been in this business I have never seen the types of problems I have endured on one single account in such a short time period.

After I received my card from Chase I requested some additional balance transfers. A few days later after logging into the Chase website I saw there was a security block placed on my account asking me to call in. I did so immediately. Your security department wanted to verify it was indeed me making the balance transfer requests. (I did NOT have a problem with this) What I did have a problem with was your computer system KEPT putting an automatic block on my card which caused me to call back into your security department SIX times. Even people in your security department stated to me â??We do not understand why you keep getting transferred back to our department when we have verified our information multiple times nowâ?.

The original balance transfer to Target Visa was bounced back to Chase. I was OK with this. I called Chase customer service asking the question â??Since this balance transfer was bounced back to Chase for whatever reason, would Chase re-process this balance transfer on their own?â? They told me no. I would have to make a second request for this balance transfer to be paid. I called Chase again the following day because I wanted to confirm this information to be accurate. Several days later while I was on the phone with Target Visa whereas I was closing my Target Visa the representative informed me I had a very large credit balance on my account. I realized at that point Chase re-processed the balance transfer without my authorization after they told me they would not.

At this point I called Chase customer service whereas I was informed this balance transfer request was re-processed in the amount of $4,370.03. I was told Chase sent Target Visa a paper check. I asked for a stop payment placed on this instrument. They told me no problem; this transaction will not be paid. I called Chase back the following day to confirm there was a stop payment placed on this instrument. They told me there was a stop payment placed whereas this transaction will not be paid. The following day I log into my Chase account to find out this transaction was paid.

One of the many balance transfer requests I processed was to Household Credit Services for 704.64. Because of the original problems I had with the security department, they told me this balance transfer had to be re-processed because it had been voided out. (I did NOT have a problem with this) I called Chase customer service on October 15, 2004 to request a second balance transfer request to Household Credit Service. The second balance transfer to Household Credit Service for whatever reason was not processed.

When the two balance transfers did not go through, one from Target Visa and the initial one to Household credit service your computer system charged me a declined transfer fee of $29.00 each? I could not believe this! These balance transfers were not declined because I did not have sufficient available credit or an error on my part but your system decided to charge me a fee? This money was returned at me but I never should have had to make the request.

Earlier this week I logged into the Chase web site to find out I am over my assigned credit limit. I was quite concerned because I had a special offer on my account. My account was originally setup with an $8,000 credit limit. According to my special offer, Chase would increase my credit limit up to an additional $7,000 totaling $15,000.00. When your marketing department increased my credit limit to accommodate my transactions and/or balance transfer request they made a mathematical error. They set my credit limit at $12,300.00 whereas it should have been set at least $13,300.00 to accommodate all outstanding transactions. They tell me I am in a catch 22 situation because my credit limit cannot be re-adjusted until I am below my credit limit. I made payments to bring my account over the credit limit.

I never should have been over my assigned credit limit on my Chase account according to the special offer I received. Even though the error was Chaseâ??, my account still shows I was over the credit limit. I am very unhappy with this. Chase made several errors with balance transfers I request. The representatives at Chase are giving out wrong information. What gives at Chase? Is this all normal for the average customer?

My tenure with American Express spans over ten years. I have a beautiful account with American Express. I am treated with the utmost respect. If I ever have a question or whatever, my concerns are dealt with in a timely manner. To be honest I do not believe I have ever had a negative experience with American Express. I have many friends who have accounts with American Express; none of them have been treated poorly. Maybe Chase can learn a thing or two from American Express?

I would like you to give me a reason to continue my relationship with Chase. At this point I cannot see much of a reason. I would like to give your office a chance at making this relationship mutually beneficial before I take such action of paying off and permanently closing my account.

I would like to thank you for your time and attention to this matter.


Respectfully,

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I have gotten a response. They waived all my balance transfer fees as well as extended my 1.9% interest for another year on top of what they already given me. 1.9% until April 2006. My account is finally straightened out.

 

How dare you disrespect me? Do I know you? If this wasn't a public message board I will tell you where to go!