I will try to condense as much as possible. Yesterday I called to make a car payment over the phone. The lady said they needed my updated information. I asked what info she wants. She said she needs my home phone number. I don't have a home phone, I don't NEED one. My finacee' and I have cell phones and we have cable internet. No need for another monthly bill. She was not happy with that. Then she says she needs my address because I moved. Yes I did move, IN NOVEMBER! I gave them my address then and they send my statement to my house every month. Then she has the nerve to ask me why I am giving her attitude. Umm, OK, by telling them that nothing has changed, I'm giving attitude. RIGHT. Then she asks me where I work. I tell her that info is the same also. She tells me that the address they have is a post office box. Yeah, you're so right, I work in a post office box. It's a tight squeeze but we like the togetherness. *DUH* Actually, the address they have is our "main" office. But it is the ONLY address we give out and we DO have an office there. For our security, we do not and can not give the address where we actually drive to every day. Then she tell me "I know people who work there". I doubt it, but whatever. So today I log in to creditwatch and there is a new HARD from them. It was not there yesterday morning when I logged in. Do they have PP to re-pull? Can they pull a hard again? I called the office and the branch manager answered the phone, she said she does not know why, I will have to talk to the person who did the pull and she is not in. What should I do?????
I would send a non permissable purpose letter. Let them try and say "legitimate business need" - you gave them all the information on the phone. Did you get the CSR's name? If yes, I would send over a fax something like, just to verify our convo of yesterday here's my address, I only have a cell, etc. etc. Let them try and tell you its an account review - there is an FTC opinion letter that states there is no pp to review a closed -end loan because guess what? THE TERMS CAN'T CHANGE
Re: Re: Re: Need help, non PP? Jlynn, one more question. Well two actually. Should I send the non PP letter to the company president or the person I talked to. Can you direct me to a good non PP letter? I was only able to find one and it did not fit my situation at all. Thanks!
Re: Re: Re: Need help, non PP? I send mine thru the Registered Agent (you can usually find that thru your state's Secretary of State)...it has a better chance of getting to the right person.
Re: Re: Re: Need help, non PP? Which FTC opinion letter is this? The section under Permissible Purpose on the opinion letter index page is blank.
Re: Re: Re: Need help, non PP? http://www.ftc.gov/os/statutes/fcra/gowen.htm Mine's not blank...here's the link I use: http://www.ftc.gov/os/statutes/fcra/
Re: Re: Re: Need help, non PP? If this is a closed-end loan, where the amount and terms of the loan are fixed and cannot be altered, they do not have PP. This generally covers mortgages, and a secured car loan would appear to be similar, but you might search the FTC sight on this. The decision to lend has already been made, and cannot be revoked as long as you meet your payments. There is no legitimate reason to pull your credit report since they cannot change your terms based on information in it. They may still want to pull, perhaps if they are selling the account, but that alone may not give them PP. Mortgage lenders try to extend their time to pull tax returns for similar reasons by requiring signed IRS request forms without dates. If it is a revolving account, such as a credit card, where additional amounts can be charged, they can pull at any time. Depending on your card agreement, they can use report information to change your rates, reduce your credit line, or close the account, etc. I think I saw an FTC staff opinion letter on this somewhere.
