Netbank Customer is not up to par

Discussion in 'Credit Talk' started by MikeG, May 14, 2001.

  1. MikeG

    MikeG Well-Known Member

    Hi All,

    OK, this is my first interaction with Netbank customer service since the transition from Netbank. I have to say that I am not impressed. I have been sitting here on hold for 15 minutes. This was after trying for 10 minutes to get through without a busy signal. This stinks!!! It nevered happened with Compubank. Maximum wait was 2-3 minutes if that and you always got through.

    I have already begun the transition of my accounts to my credit union here in N. VA (Apple federal Credit union, does anyone have any comments). I was intrigues with Netbanks 24 hour online trading and the account consolidation.

    This is unacceptable.

    Mike G.
  2. Manda

    Manda Member

    Just another note on their customer service. I recently had my wallet stolen, which happened to have this card. I called the number I had written down for it and was told that I would have to ask them to cancel my card and replace it online. Had me a little nervous as my card was floating around. Then it took 3 days for a responce to my email and another 10 for my card. I am planning on using my other account and leaving this bank. I was very disappointed in the lack of responce from customer service. It took 2 emails for 1 responce.

    Just my 2 cents.
  3. MikeG

    MikeG Well-Known Member

    I was told to ask for a check card online. Suprise, I cannot even log in to my account!!!

    Mike G.
  4. Cid62

    Cid62 Member

    Re: Apple Federal Cred Union

  5. Saar

    Saar Banned

    Re: Netbank Customer is not up to p

    Unlike CompuBank, They're not a top bank. They don't allow ACH transfers at all, require a minimum balance, charge higher fees, etc.

    Closed my CompuBank account last month to avoid the transition to NetBank. Sorry, but I'm not a sheep and won't work w/ an inferior bank just because it bought my account.


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