Just thought you might be interested... Asked for the advertised 9.99% NO BT FEE, refund the $100 they RIPPED OFF... Re: MY CARD IS IN THE SOCK DRAWER... From: NextCard Customer Service Date: 8/22/01 10:14:05 AM To: XXXX X XXXXXXXX Case: 4056XX Hello from NextCard, Thank you for your email. After you applied you were shown some offers. Under each offer were a few of the attributes of the offer, and under that it said â??termsâ? in blue. When you select an offer you are stating that you have read, understood and agreed to those terms. It was clearly stated in those terms that the rate you were approved for with that offer was an intro rate of 9.99% for 3 months, and then the rate goes to a variable rate of, 10.99% + prime (6.75%), with a minimum rate of, 18.99%. The balance transfer fee was also included in those terms. Unfortunately, we cannot be responsible if you did not read those terms. You agreed to have read and accept them when you selected the offer. If you have any further questions please do not hesitate to respond. Thank you for choosing NextCard. Sincerely, XXXXX X. E-Service Advisor www.nextcard.com
What a terrible company to do business with. NextCard is totally devoid of customer service. Sorry, George...
<Unfortunately, we cannot be responsible if you did not read those terms. You agreed to have read and accept them when you selected the offer. > Reminds me of John Grisham's book "The Rainmaker". Anyone remember the Stupid Letter: "you must be stupid, stupid, stupid!" Customer service???
A training class on how to treat people bad is probably required before their CSR's can start work. They probably have insult contests to come up with new ones. breeze