They approved me for a $9K line in April of this year. My offer was 9.99 for 3 months, then 18.99. On October 2, I called to see if there was a lower rate available, and was offered the 9.99 again for 3 months if I did a balance transfer, then 16.9. He also said I could call back and get $10 of the BT fee refunded after it posts. I used that card all month in anticipation of only paying 9.99. Well today, I checked my online statement, and noticed my finance charges seemed very high. So I called, and guess what, the rate was never changed. I was told to call back in a few hours for 'corporate' to come in. Got to work, called back. Now that rate was never offered by the system (not even retention), and they don't know why he quoted me that rate. The lowest they have available for me is 18.99. I asked for a supervisor, and no-one is there. I have to call back at 8 Pacific time. What a crock of sh*t! Why would I transfer $4000 to a card at 18.99%? It's funny, the card I transferred it FROM is at 12.6, down from 15.9 (I called). NextCard had better fix this, or into the sock drawer it goes!
I closed my Nextcard last week because of the same s*** !!!. I was under the impression when I opened the account last year that is was 9.9 fixed. Well after closely looking at my paper statements (tend to pay most bills online and don't always look at the paper statements) I realized they pulled a fast one. The customer service associates at Nextcard seem to be more on the inept side, so I requested the account to be closed. Paid off the balance and washed my hands clean of the company. Ironically, I spoke with my mother the other day...she had a 20,000 credit line with Nextcard. They pulled the same shit on her, jacked the apr up to 18.9, she closed hers also. Nextcard will be losing a ton of customers if they keep up with this deceptive business practice. Sean
Update... Finally got to a supervisor, whose (almost) first words were that I was approved for 18.99 with 9.99 for 3 months, but only got two months because of a change in terms after a late payment (stopped there and reversed herself, because she knew that wasn't true). Consulted with someone else for a minute, came back and said she would escalate it to her supervisor for review, and IF it is determined that that offer was available to me at the time, they will adjust my account. Asked her weren't they obligated to honor what their reps offer, and she repeated that same statement, that they could go back through the system and see what was in the computer. Of course, that doesn't answer the question... She then said that I would be contacted after the review was done, and was there anything else she could do blah blah... I asked how I would be contacted, and she said by phone. Yeah, I'll sit here and wait. I can't close the account because a new furnace, roof, and landscaping blew up my ratios, but at least I can send the balance back where it came from! <sigh> I really thought I would be untouched by the NextCard horror stories.
We have here dozens of their customers. How many really got the fixed 9.9% product (w/o being jacked up within few months) -- two? one? none? Saar
Nextcard tried to raise my rates to 15.9. I wrote a letter via pfb and they dropped my rates down to 12.9.
12.9% means Prime+7.4%. Apparently their endless jack up attempts aim at bringing it to 15.9% = Prime+10.4... Hell, you could get a 12.9% APR on a secured Capital One! Keep looking Saar
The balance is $0 on my nextcard. I only use it to rackup double rewards points.... I just found out about cobalt and pay direct. Points here I come!!!
MINE IS STILL 9.99% $0.00 BT WIFE'S (IN SOCK DRAWER) 9.99% 3 MONTHS~~~"GO-TO" 18.99% + $50 BT That is a great reward for a 741 F.I.C.O. !!!!
Hi all, Just an update, if anyone's interested: I got an email from NextCard re: my PFB letter on Oct 31. Basically, they did what I asked - refunded the difference between the 9.99% that they offered and 18.99%, and also the $10 credit on the BT fee. They still won't give me the 9.99/16.9 'go to', but that's OK since I already transferred the balance back out. It's funny, though, the wording about 'we'll credit your account now, but it may not show up on your statement for two billing cycles' was also in the Providian post. Maybe they use the same 'speechwriter'?? I'm satisfied with their response, though they've been relegated to a 'gas and chips' card.
No, by the time they post the money back it will take at least six to eight weeks (2 billing cycles) to go through their whole internal accounting cycle. I know this, because I do this often for my company.
I have a $45 credit on NextCard, so they are showing my available credit at $50 less than CL....smart, huh?
THEY OWED ME MONEY$$$$ I over-paid to stop the INTEREST CLOCK...they FROZE THE ACCOUNT!!!! THEY SAID THEY WILL MAIL ME A REFUND CHECK AND RE-OPEN THE ACCOUNT FOR CHARGES...LOGICAL RIGHT????
WIFE'S NEXT CARD ACCOUNT IS STILL UNUSED... When they refund the RIPPED OFF $100.00 BT fees plus the unearned interest (18.99% too soon...paid in full one week before the 18.99% was supposed to start)... She ended up only getting about ~61 days at 9.99%, since the first bill was for 1 day... I even sent them the MATH!!!!
GEORGE, You overpaid the total balance of the account and they shut the account down? They are real losers. What did they stand to earn if the account is bal=0? They would have nothing to build interest against anyway, right?