Nice Crisis Message from Cap One

I just went to capitalone.com to check my balance; when you visit the site, they pop up a very nice letter from their CEO. Here's a direct link to that letter:

http://www.capitalone.com/tragedypop.shtml

It's interesting to contrast this with the horrible message Cross Country Bank initially put up (and then quickly pulled down).

Doc

 

Re: Nice Crisis Message from Cap On

Here's a nice one from Citibank:

http://www.citibank.com/domain/popup.htm

Like Cap One, this message pops up when you visit the home site: www.citibank.com