I have a $1500 coll. acct on my reports from amex for almost one year. The acct is a corp. card. The account became past due when I did not receive reimbursement for several charges. After disputing unsuccessfully, I have finally received a letter from my employer stating that I did not receive reimbursements thereby causing the acct to become delinquent. I had no idea at the time this could effect my personal credit. Anyway, I sent the letter to amex last month and they reported it under dispute. Today I received their response letter... "We would like to resolve this matter immediately and we need your assistance to do so. Please send the following documents: A letter from (Employer's name), on their letter head, signed by an officer of the company assuming liability for the delinquency that occurred on the account. You may have them send the letter directly to Amex once the account is paid in full". What does this mean? I already sent the letter from my company's program administrator. It was not signed but it contained the prog. admin. name and phone numbers to contact for verification. Could they have misplaced it? or are they playing games. The word "liability" is confusing. I am prepared to pay off in full. I work for a large corp so getting "an officer" to sign a letter is rediculous. My employer simply wrote a letter asking them to remove from my reports once I sent the payment. Any thoughts on my next steps? Pay now, and re-send same letter? or write again and ask for clarification. I have not sent $1,500 payment yet. Thanks in advance
Basically, it sounds like Amex wants your employer to say in writing, "oops- that was our fault it didn't get paid- please don't ding our employees credit report because of our mistake". Will your employer pay for the charges? If they still refuse to reimburse, sounds like Amex is going to hold you personally liable and continue to report it as such.
This sentence...says ONCE THE ACCOUNT IS PAID, the employer may send the letter directly to them. SO, in a sense, they are asking that you pay it and you to seek reimbursement from Employer. Meanwhile, when it is paid, they will probably remove the late info. Just my take on it from reading the last sentence. Then again, could just be a form letter.
I would send AMEX another letter asking for clarification, specifically if AMEX will remove the late payments once the company assumes responsibility.
